Service Transition & Change Lead

Job Introduction

So…. What is this role exactly?

Your Housing Group are undertaking a wide-ranging Technology programme, alongside the day-to-day work to maintain & improve our systems. We are looking for a Service transition & change lead to help us successfully implement change and ensure the necessary rigour is applied to minimise impact on the business and ensure the correct support models are in place.

You will be homebased, living within the North-West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses as required.

We are looking for an enthusiastic team player with a genuine passion for the end-to-end service transition process and the desire to drive innovative approaches to implementing change whilst ensuring the protection of existing live services.

What will my working week look like? 

You’ll be required to visit our Head Office in Warrington approximately 3 or 4 times a month, but this can vary week by week and you can have some influence on the frequency based on how you want to manage your team.

What will I be responsible for doing?

First and foremost, you will be working alongside the business change team to be able to support the change programme, and ensure any changes are transitioned in a controlled and visible manner.

You will be responsible for the co-ordination of all service transition activities, during every stage of the change process, ensuring project managers adhere to the service transition checklist and change control processes.

One of the great things about this role is you will have the opportunity and flexibility to drive innovation in the service transition approach as you embrace the culture of continuous improvement supporting Value for Money throughout the organisation.

And what would make me stand out from the crowd?

To be a successful as the Service transition & change lead, here at YHG, you will have previous experience of service transition along with excellent influencing, stakeholder management and communication skills.

Ideally you will be a collaborative team player with a genuine desire to continually improve both yourself and your team.

This role is really suited to someone who likes to positively contribute to the success of the wider IT team with a personable outlook, an individual who can represent IT in the best possible light to our customers.

Please check out the role profile, which is attached to the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer £33,000 - £45,000 for a 35-hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

If you feel this could be the right role for you, we would love to hear from you!

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing Date:   2^nd December 2022

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG3