Job Introduction

Job Title:  Retirement Living Services Coordinator

Salary Banding:  £24,500 to £28,500

Job Location:  Chester

Contract Duration:  Permanent

Hours (weekly):  35

Are you passionate about supporting older people?  Do you take pride in providing a professional, quality service to customers?

Your Housing Group have an exciting opportunity for a Retirement Living Services Coordinator, based in Chester.

You will be responsible for tenancy and leasehold management of a portfolio of Extra Care Schemes, ensuring that excellent customer service is achieved, and Scheme performance is maximised.

In the rewarding role of Retirement Living Services (RLS) Coordinator, you’ll be covering three Schemes in the Chester area, overseeing the people management responsibility of all staff at these Schemes.  You will utilise your previous people management experience, coaching, supporting and developing your team of RLS Scheme Managers, in turn giving them the tools to support their team of Night Supervisors, Site Officers, Administrators and Cleaners. 

As RLS Coordinator, you will also have previous experience of older people’s housing services / Schemes and of course, you’ll have exceptional communication skills.

If you have……..

• experience of delivering or managing Retirement/Extra Care housing or lettings/tenancy management
• knowledge of Retirement Living housing and other services for older people 
• knowledge of housing legislation and housing management principles
• excellent communication skills with a passion for working with older people

  …………. then we’d really love to hear from you!

  In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

  Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,300 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.

  This role is eligible for a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (i.e. it involves certain activities in relation to children and/or adults) and is defined as regulated activity under Part 1 of the Safeguarding Vulnerable Groups Act 2006.  Therefore, a DBS ENHANCED/ADULT BARRED check for a regulated activity is an essential requirement.

  Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

  Closing date: 21 October 2019                  

  Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above

  Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group