Job Introduction

So…. What is this role exactly?

Are you looking more than an admin role? Do you want to help make a difference in young people’s lives?

This is an exciting opportunity for a full time, permanent Receptionist and Admin Officer based at our Bridge Foyer supported accommodation scheme for 16-25 year olds in Chester, CH1 4JR.

The scheme offers 24 hours support, guidance and learning opportunities to the young people who live there.

What will I be responsible for doing?

First and foremost, you will provide a reception service for the Scheme, providing administrative support and be the first point of contact for residents, visitors, internal/external partners and colleagues.  You will be required to provide an administrative and support service for the staff team.

You will have strong administrative skills, be computer literate with knowledge of Microsoft office products and be organised. You must have the ability to relate well to young people from a wide variety of backgrounds, an understanding of the needs of the client group and the ability to deliver services within the Your Housing Group values.

A flexible approach is essential within the team whilst ensuring that the highest standard of service is provided at all times.

You will oversee the reporting of property repairs, provide administrative and clerical support to the team, including collating data, minutes and note taking, keeping accurate records, maintain our filing system, deal with banking, and follow financial procedures. 

And what would make me stand out from the crowd?

In addition to being able to relate to our vulnerable residents with empathy, if you have an understanding of safeguarding risks regarding young people or experience working with young people, that would be an advantage. 

You will……

• have excellent customer service skills
• be organised, able to work unsupervised, using your initiative to manage your work
• be comfortable with a wide variety of PC packages (ie Microsoft)
• have an eye for detail, working accurately with figures and record keeping

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer £18.018 for a 35 hour week, and 33 days annual leave (holidays also increase with time served) including Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based at Bridge Foyer, Chester you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

If you feel this could be the right role for you, we would love to hear from you!

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 20^th July 2022

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group