Job Introduction

Job Title:                Accommodation & Support Officer

Salary:                   £25,625

Contract:               Permanent 

Location:               Coops Foyer, Wigan, WN1 1HN

Weekly Hours:      35hrs per week    

So…. What is this role exactly?

This is an exciting opportunity for an Accommodation & Support Officer at Coops Foyer, Wigan. 

Coops Foyer is accredited with the Foyer Federation, which means we take an asset-based approach, called Advantaged Thinking, in all the work we do; encouraging young people experiencing homelessness to aim high, dream big and fulfil their ambitions!

We are looking for an Accommodation & Support Officer who is as passionate about this as us.

What will my working week look like?  

An Accommodation & Support Officer works a 35hr week, Monday-Friday negotiable hours between 8am-8pm. These can be flexible to suit the right candidate but a level of flexibility is also expected in order to deliver the role around times that meet the needs of the young people in the Foyer.

What will I be responsible for doing?

The role of the accommodation and support officer is to ensure that a comprehensive supported housing management service is delivered at the Foyer. The role requires organisation and time management skills and a person who can adapt to the changing and varied needs of the young people. The role holds responsibility for the application process through the housing gateway, managing voids, licence fee payments, housing benefit payments and advising young people on housing and welfare matters.

One of the great things about this role is making a real difference in a young person’s life and addressing the potential threat of homelessness a young person my be at risk of, assisting them in their journey to independence.

And what would make me stand out from the crowd?

To be a successful as an Accommodation & Support Officer, here at YHG, you will have…. 

• An ability to engage with a range of young people
• A tenacity in seeking the best outcomes for young people
• Experience of the welfare benefits system
• Knowledge of housing management 

Ideally you will be

• Able to demonstrable empathy towards young people
• Good with attention to detail and ability to work accurately with figures

This role is really suited to someone who likes to work with young people, assist with their financial wellbeing and enable them to move along the housing ladder.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

That all sounds great, what’s in it for me?

In return we offer £25,625 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based at Coops Foyer you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Wigan - you may be asked to travel to Youggle House to meet up with your wider team.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. . 

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and will require the post holder to carry out ‘Regulated Activity’ as defined under the Safeguarding Vulnerable Groups Act 2006. Therefore, as part of Your Housing Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS with barred list(s) check. 

Closing Date: 17^th July 2025 

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment. 

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1

Your Housing Group