Job Introduction
Job Title: Income Assistant
Salary: £22,932 - £23,522
Contract: Permanent
Location: Homebased (North West)
Weekly Hours: 35
So…. What is this role exactly?
This is an exciting opportunity for a customer focused individual to join our Income Team.
We are looking for an individual who is well organised and be able to handle a varied workload, and on occasion handle both challenging and sensitive conversations with customers.
What will my working week look like?
You will be homebased, ideally living in Warrington, as it is essential you live within a reasonable travelling distance of our Head Office in Birchwood, Warrington, to attend the office for regular meetings and training courses. Realistically you will be required to visit our Head Office approximately a few times a month.
You will be expected to visit Youggle House frequently throughout your induction period.
Our operational hours are Monday to Friday, 8am to 6pm, working 35 hours a week but the hours of work can be discussed and agreed.
What will I be responsible for doing?
This role is in our Income Collection team – the team that ensures that rents and service charges are collected from our 29,000 customers. The Income Assistant role is a crucial role in the team, supporting the wider team with many of our administrative functions helping us ensure that our income service runs smoothly and meets customer needs.
One of the great things about this role is it that it supports our customers which has never been more needed than it is now due to the cost-of-living crisis, by joining us you have an opportunity to help us make a real difference to someone’s life.
And what would make me stand out from the crowd?
To be a successful Income Assistant, here at YHG, you will have….
• Experience of working in a demanding customer service environment
• The drive to provide the best possible service to our customers & getting it right first time
• Excellent administrative skills with experience in Microsoft Word/Excel
Ideally you will be….
• A strong communicator with a high level of attention to detail and enjoy working as part of a fast-paced team
• Able to achieve targets and deadlines whilst working under daily pressure
This role is really suited to someone who can be flexible and already has strong administration, organisation, and planning skills with an ability to acquire knowledge and grasp new concepts quickly.
If you feel this could be the right role for you, we would love to hear from you!
For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers ;
That all sounds great, what’s in it for me?
In return we offer £22,932 - £23,522 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
We offer a home working culture, giving you more time at home, no more daily commute or the expense that comes with that. However, we know that those social interactions with your teammates are also important, so we have a state-of-the-art collaboration space based in Birchwood, Warrington (which you’ll need to be able to comfortably commute to when needed for team days, meetings, and training etc).
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
Closing Date: Thursday 12th March 2026
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1
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