Job Introduction

So…. What is this role exactly?

This is an exciting opportunity for a permanent Home Ownership Administrator, to support our busy Commercial Team.

With the recent development of almost 400 new build shared ownership units during FY 2023 and more to come, this is an exciting time to join our Commercial Team.

We are looking for great communication skills - a genuine “people person”, with a passion for providing excellent customer service.  

What will my working week look like? 

You will be working 9am to 5pm, Monday to Friday, mainly from home, but you will also be required to attend our Head Office in Warrington approximately a couple of times a week, so it’s essential you’re living within the North West.

What will I be responsible for doing?

First and foremost, you will be the first point of contact for our customers, providing admin support to the Home Ownership and Commercial Transactions teams.

You will oversee the reporting of property repairs, keeping accurate records, assist with sales enquiries and the re-sale process, rent reviews, morning welfare calls, attend meetings, minute taking and maintain our filing system amongst other duties, providing administrative support to the Home Ownership and Commercial Transactions Teams.

One of the great things about this role is the variety of tasks you will undertake.  Every day is unique and presents fresh challenges and an opportunity to learn and develop new skills and knowledge.

And what would make me stand out from the crowd?

To be a successful Home Ownership Administrator, here at YHG, you will have experience of building and maintaining positive working relationships with internal and external stakeholders.

Ideally, you will have previous experience supporting a busy department. You’ll have good knowledge of IT systems and excellent organisational skills, with the freedom to prioritise and organise your own workload.

This role is really suited to someone who likes to be kept busy and enjoys working alone and as part of a team.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer circa £18,000 for a 35-hour week, and 25 days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

To see more of our benefits please see the attached benefits information sheet.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group