Job Introduction

Job Title:                   Housing Services Manager 

Salary Banding:      £55,000 - £60,000

Job Location:           Homebased North West 

Contract Duration:   Permanent 

Hours (weekly):     35 (Monday to Friday)

Are you looking for an opportunity where you can truly make a difference to the lives of our customers and colleagues? Would you like the opportunity to join a highly driven and motivated team at a time of positive change?

So…. What is this role exactly?

We have an exciting opportunity for a Housing Services Manager; you will be living in the North West, within a reasonable travelling distance of Cheshire, Merseyside and Staffordshire Moorlands (our “South” Region).  You will be homebased when not travelling across your region, however, you will also be required to travel to our super modern Collaboration Hub/Head Office in Birchwood, Warrington for meetings and training.

 What will I be responsible for doing?

As one of the Housing Services Managers for the Group, you will be responsible for delivering regional housing management, tenancy enforcement and allocations services for circa 10,000 of our 22,000 general needs properties across Cheshire, Merseyside and Staffordshire Moorlands.  

Leading and supporting 3 Regional Housing Teams, you will work closely with another Housing Services Manager (covering our “North” Region), other departmental leaders and their respective teams, to ensure the success of our service, paving the way for future improvements with continued innovation in these areas. 

As a Housing Operations Service Manager, you will be an experienced Housing Management professional with plenty of senior level experience of leading multi-functional customer service teams. 

You will be the Group’s operational lead for Allocations and Lettings with regional responsibility for lettings performance, tenancy and neighbourhood management activities, proactively ensuring you and your teams respond to incidents and complaints, adhering to and reporting of KPI’s, and ensuring compliance with relevant laws and legislation.

What will make me stand out from the crowd?

If you have….

• operated at a senior management level within a Registered Provider environment
• experience of leading successful multi-disciplinary teams
• experience managing a large team, delivering diverse Housing and Neighbourhood Management, Allocations and Tenancy Enforcement services
• a strong understanding of current legislation and best practice in relation to Allocations and Lettings
• demonstrable experience of delivering a high performing service
• experience of budget setting and financial control
• experience of designing and shaping services

That all sounds great, What’s in it for me?

In return we offer £55,000 to £60,000 for a 35-hour week, and 25 days  annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

We also provide a great benefits package, including a contributory pension where we match your contribution up to 8%, a Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access and alternative therapies) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. 

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers. 

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. Our residents range from teenagers, right through to retirement age and beyond with varying requirements, needs and support.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 homes across the North West, Yorkshire, and the Midlands. Tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work 

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

 Closing date: Monday 26^th May 2025

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the advert and role profile will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.YHG1

Your Housing Group