Customer Services Officer
Job Introduction
Salary: £18,018
Job Location: Wigan
Contract: Permanent
Weekly Hours: 35 hours (Monday to Friday)
Are you looking more than an admin role? Do you want to help make a difference in young people’s lives?
What’s the role?
Your Housing Group has an exciting opportunity for a full time, permanent Receptionist and Administration Officer at our Coops Foyer supported accommodation scheme for 16-25 year olds in Wigan town centre, WN1 1HN.
The role is based at our scheme Coops Foyer in Wigan Town Centre and will move to our exiting new Wigan Foyer (WN1) when this development is completed in the near future.
What will I be responsible for?
As Receptionist and Administration Officer you provide a reception service for the scheme and be responsible for delivering professional first contact support to both our residents and visitors. You will also provide a high quality administration support service to the team.
You will oversee the reporting of property repairs, keeping accurate records, maintain our filing system and manage the room booking diary.
What will make me stand out from the crowd?
In addition to being able to relate to our vulnerable residents with empathy, if you have an understanding of safeguarding risks regarding young people or experience working with young people, that would be an advantage.
You will……
- have excellent customer service skills
- be organised, able to work unsupervised, using your initiative to manage your work
- be comfortable with a wide variety of PC packages (ie Microsoft)
- have an eye for detail, working accurately with figures and record keeping
We offer a competitive salary of £18,018 and 33 days annual leave per holiday year.
We also provide a great benefits package, including a contributory pension where we match your contribution up to 8%, a Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access and alternative therapies).
Who are Your Housing Group? Well for starters…. 88% of our employees recommend us as a great place to work! Your Housing Group has over 29,000 homes across the North West, Yorkshire, and the Midlands. Our residents range from teenagers, right through to retirement age and beyond with varying requirements, needs and support.
As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.
As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.
Please review the attached Role Profile to better understand the role and key responsibilities. You will see from the role profile that this role is called Customer Services Officer internally.
Closing date: 17th June 2022
We may close this vacancy earlier than the date indicated, you are encouraged to submit your application as soon as possible.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1
Your Housing Group
Attached documents
