Job Introduction

Job Title: Customer Service Officer (Reception and Administration)

Salary:  £22,932

Job Location: St Helens

Contract:  Permanent 

Weekly Hours:  35 hours (Monday to Friday) 

So…. What is this role exactly?

Your Housing Group has an exciting opportunity for a full time, permanent, reception and administrative role at Ravenhead Foyer, supported accommodation scheme for 16–25 year olds.

The Foyer team are committed to the development of young people via a bespoke training and support offer.

As Customer Service Officer you be the first point of contact for both our customers and visitors, while also providing high quality administrate support service to the team.

We are looking for someone with excellent customer service skills, a sound understanding of safeguarding practices and a passion to deliver an outstanding service. 

What will my working week look like?  

Scheme based reception cover from 9am-5pm Monday – Friday.

What will I be responsible for doing?

• Managing a wide variety of computer packages.
• Managing the reception office and providing administrative support to the Foyer Team.
• Ordering supplies for the office and accommodation.
• Processing rental income while following financial standing orders.
• Ensuring the safety of the building and customer.

And what would make me stand out from the crowd?

To be a successful Customer Services Officer, here at YHG, you will have…. 

• Excellent customer service skills.
• An eye for detail.
• The ability to demonstrate an Advantaged Thinking, non-judgemental approach to supporting young people.
• Be a team player.
• GCSE Maths and English (or equivalent)
• Knowledge of Safeguarding.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

That all sounds great, what’s in it for me?

In return we offer £22,932 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offering provides much more than just a competitive salary and holiday allowance.

Although you are based at Ravenhead Foyer you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, and a huge range of discounts with some of the biggest high street and online names. 

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Additions

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. 

Closing Date: Friday 23^rd May 2025

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment. 

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1

Your Housing Group