Allocations & Lettings Officer
Job Introduction
Job Title: Allocations & Lettings Officer
Salary: £24,575
Contract: Fixed Term Contract (7 months)
Location: Regional role and post holder required to operate across North & South
Weekly Hours: 35
So…. What is this role exactly?
Are you driven to achieve results and great outcomes; do you work at pace? Are you looking to be part of an amazing organisation like Your Housing Group and join #TEAMYHG to provide a brilliant customer experience?
If this is you, and you have sound experience of an Allocations and Lettings Service and working with Choice Base Lettings Portals and Nomination Agreements, we would love to hear from you!
We have an exciting opportunity for a new role for a Regional Lettings & Allocations Officer to join us on a Fixed Term Contact for a period of 7 months. The successful post holder will need drive and have access to a vehicle to meet the travel requirements of the post. Travel is required to our Head Office, Youggle House for meetings and training, site visits to potential new developments, and regional different areas.
What will my working week look like?
Reporting into the Service Manager for South Housing Operations, and group lead for Allocations and Lettings, you will be part of a team providing a service to both the South & North Regional Lettings Teams, also overseeing the first lettings of new homes to our customers!
You will be busy coordinating applications for housing with new customer through to the letting of a home, supporting the other regional teams to increase letting activity across the regions, and liaising with our development colleagues and housing teams.
What will I be responsible for doing?
You will be KPI focused on reletting our empty homes quick and efficiently whilst providing our new customers a fantastic experience during our lettings onboarding service.
To be successful in this role you will need to be performance driven, focused on customer outcomes and a right first-time approach to service, solution focused, able to manage your own workload while meeting stretched targets, and able to work collaboratively across the business independently.
You will need to build and maintain strong working relationships with our partner Local Authorities and internal teams and be competent in the use of multiple ICT systems and channels.
In addition to the above you will embrace the culture of continuous improvement to our services having a customer centric approach.
And what would make me stand out from the crowd?
To be a successful as an Allocations & Lettings Officer, here at YHG, you will have…. experience or qualification
- Broad understanding of social housing allocations processes and legislation.
- Aware of best practice in safeguarding adults and children.
- Demonstratable ability to meet targets in a performance focused environment.
- Excellent communication skills, both written and verbal.
- Strong organisational skills and the ability to manage own workload and work.
- Ability to use a wide range of software systems Excellent teamwork and relationship building skills.
- Excellent customer service skills.
- Experience of working within a Letting’s environment.
- Experience of working with customers in one-to-one situations.
- GCSE Maths and English & CIH (or equivalent)
Ideally you will be a …….
- Collaborative team player
- Solution focused and customer centric
- Respect and inclsuive of other always
This role is really suited to someone who likes to work at pace, is organised and performance driven, always wanting to provide a great customer experience.
If you feel this could be the right role for you, we would love to hear from you!
That all sounds great, what’s in it for me?
In return we offer £24,575 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.
We trust our people to manage their own diary’s, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
Closing Date: 8th May 2024
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or advert) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1
Your Housing Group
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