Job Introduction

Job Title:  Tenancy Onboarding Officer

Salary Banding:  £22,400 - £28,140 per annum, plus excellent benefits

Job Location:  Eaves Brook House, Preston, Lancashire

Contract Duration:  Permanent

Hours (weekly): 35, Monday to Friday

Are you passionate about welfare benefits & assisting customers to get their tenancies off to a great start? Are you a self-motivated and enthusiastic individual ready to take on a new challenge? If so then this is the ideal role for you……

Moving home is one of the most stressful events in our lives, as a forward-thinking housing provider we are currently seeking to recruit a customer & results focused individual who is able to assist our customers to maximise their income and assist them in getting their tenancies off to a flying start. You will have proven experience of assisting with welfare benefits advice in a housing or public sector setting and an ability to manage your own diary & workload whilst accurately recording outcomes for customers.

What are we looking for? We are looking for a flexible & results driven individual who is ambitious and resilient with a proven ability to deliver excellent customer service.

Operating as part of YHGs specialist Income Team, this role will involve collaborative working with Income colleagues as well as Housing Management Teams, the Department for Work & Pensions and Local Authority partners.

You will work from our Preston office 35 hours per week, managing a caseload of new customers that will remain with you for a given period. You will be responsible for contacting each resident, establishing whether they will face any barriers to paying their rent or sustaining their tenancy. You will liaise with them to better understand their financial and personal circumstances to ensure the correct level of support is in place, this will involve assisting with budgeting, benefit applications, & grant applications. You will work closely with the lettings, income and money advice team doing your best to ensure the new tenancies are a success.

How will we prepare you for this exciting new way of working? Prior to fully undertaking the role, the successful applicant will undertake a robust induction programme working with managers and peers in the lettings, income & money advice teams, this will include introductions to other operating areas of the business & a corporate induction.

Who are we looking for? Ideally, you will have worked in an income or money advice role and be confident in navigating the welfare benefits system. You will be flexible and already have strong administration, organisation and planning skills with an ability to acquire knowledge and grasp new concepts quickly. 

• Experience of effectively managing a customer caseload.
• Experience of assisting with benefit applications and navigating the welfare benefits system.
• Familiar with accessing grant funding for customers
• Able to demonstrate passion around customer service in order to deliver the highest service standard
• A strong communicator with a high level of attention to detail and enjoy working as part of a fast- paced team
• Compassionate and non-judgemental
• Able to achieve targets and deadlines whilst working under daily pressure

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,300 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

Closing date: 5th September 2018        

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. 

Your Housing Group