Job Introduction

Job Title:                    Tenancy Management Officer

Salary Banding:         £23,000-£27,000    

Job Location:             Leek

Contract Duration:     Permanent

Hours (weekly):         35 (Monday to Friday)

Your Housing Group is growing and evolving, even in these uncertain times, and this makes it a great time to join the business. We have recently completed a full review of our Customer Operating Model, to enable us to further enhance the levels of support and service we offer to our customers and continue working towards a best in class service.

Due to this growth and the launch of the new Customer Operating Model, we have a new opportunity for Tenancy Management Officers, covering the Staffordshire, Moorlands Region.

You will live locally to Leek/Staffordshire Moorlands and have the freedom to manage your diary around your customer visits and stakeholder meetings.  You will be required to visit our Collaboration Hub in Birchwood, Warrington (WA3 7QH), for meetings and training, when needed.

Working independently, you will manage and  take the lead on the delivery of end to end customer focused tenancy management, providing an effective tenancy management service, within a specific geographic area within Your Housing Group

To be a successful Tenancy Management Officer, you will have:

• knowledge of the legal and regulatory framework of social housing and property / tenancy management
• good knowledge of best practice in safeguarding adults and safeguarding children
• excellent customer service skills
• good problem solving and negotiation skills
• the ability to be effective in a quickly changing environment
• good team working and relationship building skills,
• experience of working with customers in one to one and group situations

What do we have to offer you? In return we not only offer our Tenancy Management  Officers a high level of autonomy, but also a competitive salary of £23,000-£27,000 travel expenses and other benefits including a contributory pension (matched to 8%), health benefits cash scheme, 25 days holiday (22 contractual and 3 non-contractual) and all Bank Holidays plus a holiday Buy & Sell scheme.

Your Housing Group is a next generation housing provider. With our pioneering workforce, we are working together to build and maintain as many quality houses as possible and play our part in solving the current housing crisis throughout the UK.

With 25,000+ homes across the North West, our multi-tenure portfolio ranges from social and affordable rents, through to supported housing for vulnerable adults and children and older people retirement living developments. We are not only proud to be providing homes which help people to live independently at different stages of their lives, but also of the service and care we provide to our customers who make these properties their home.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing date: 4th October 2021    

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the advert and role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.  YHG2

Your Housing Group