Job Introduction

Job Title:                  Cantonese Speaking Scheme Manager/Support Officer

Salary:                      Circa £20,000

Contract:                  Permanent

Location:                  Faulkner Court, Manchester City Centre

Weekly Hours:         35 hours per week

So…. What is this role exactly?

We have as an exciting opportunity for a Scheme Manager / Support Worker working between 2 sites in Manchester city centre China town at Faulkner court M1 4EE and Canal Court M1 3EZ working within our sheltered housing team for the elder Chinese community. As you will be working with the Chinese community day to day you will need to be fluent in cantonese both written and spoken.

What will my working week look like? 

Working Monday to Friday from 9am to 5pm Based at Faulkner court with regular visits to Canal court

What will I be responsible for doing?

You’ll be supporting with referrals and housing applications, assisting our customers to stay safe, and ensuring we provide high quality customer services. Completing compliance and Health and safety checks for both the communal areas and residents’ properties.   Providing translation both written and spoken for our customers and other departments.

One of the great things about this role is having the opportunity to make a real difference for every customer

And what would make me stand out from the crowd?

To be a successful as Scheme Manager/Support officer, here at YHG, you will

 Be Fluent in Cantonise and English both written and spoken

Have a good working knowledge of IT and Microsoft systems

• Have Excellent   communication skills and a truly “people person”
• Have a good understanding of the issues faced by older people
• Have strong organisational and problem-solving skills

Ideally you will …….

be a Team player with the ability to work alone and as part of a team

• be flexible and resilient

This role is ideally suited to someone who  has a “Right First Time”, approach with each customer, ensuring an excellent service experience, each and every time.  Someone who Wants to make a difference to our older community

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

That all sounds great, what’s in it for me?

In return we offer £20,000 for a 35 hour week, and 25 days  annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based within Manchester City Centre  you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Additions

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and therefore as part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.

Closing Date: 24th November 2022

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group