Job Introduction

Job Title:  Service Desk Analyst

Salary Banding:  £24,000 - £28,000, per annum

Job Location:  Warrington

Contract Duration:  Permanent

Hours (weekly):  35 (Monday to Friday)

Are you looking to continue to develop a career in ICT and build your skills, knowledge and experience? Do you want to work within a fast paced, innovative and collaborative technical ICT Team? 

Your Housing Group has a fantastic opportunity for Service Desk Analyst (1^st line), to support the ICT Technical Service Desk Team by providing 1^st line, telephone and desk-based technical support to our internal customers.

As a Service Desk Analyst (1^st line), you will be the first point of call for your customers ICT related issues and will be responsible for giving advice, assistance and by performing 1^st line fixes on a wide range of incidents. You will also, when needed make decisions on when to escalate incidents to 2^nd line Service Desk Analysts, to ensure customers receive an efficient and effective resolution. 

Customers are at the heart of our support function and you will be responsible for providing an excellent customer service, doing all you can to support the team and adhere to its Service Level Agreements. As a Service Desk Analyst (1st line), you will be enthusiastic, passionate and have an interest in further developing a career in ICT along with the desire to build skills, knowledge and gain experience for the future.

As a Service Desk Analyst (1^st line), you will be deadline driven, and have some previous experience of 1^st line support in a VMware environment along with experience of supporting customers with issues within Microsoft Windows 10, Office 365, Active Director and Microsoft Exchange.  You will have excellent attention to detail, strong listening and questioning skills which will ensure accurate information is fully recorded.

In return we offer our Service Desk Analysts (1st line) a competitive salary of £24,000 - £28,000 along with a benefits package that includes - 25 days holiday plus all bank holidays, (plus an option to buy further holidays), pension (matched up to 8%), Life insurance, medical benefits scheme and discounted shopping vouchers /Half price cinema tickets.

There are also some great career development opportunities with this position, allowing capable, driven Service desk analysts, that go that extra mile to progress into both second and third line support roles.

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,300 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

Closing date: 9 August 2019              

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.

Your Housing Group