Job Introduction

Job Title:                   Service Desk Analyst 2^nd Line

Salary:                       £30,000 - £33,500

Contract:                  Permanent

Location:                  Homebased North West

Weekly Hours:       35

So…. What is this role exactly?

Due to an internal promotion, we have an exciting opportunity for a 2^nd Line Service Desk Analyst to join our ICT team and continue to develop their IT career with a business that offers homeworking and flexibility

We are looking for a service desk analyst that shares our passion in providing a first-class ICT support to our employees and for ensuring customer excellence.

What will my working week look like? 

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses.  You’ll be required to visit our Head Office approximately 4 times a month.

What will I be responsible for doing?

First and foremost, you will be working as part of the 2^nd line and wider support teams, responsible for processes such as incident and problem management, ensuring escalated issues and requests are progressed to resolution in line with the service level agreements, whilst also demonstrating both your technical and customer service skills.

Utilising your technical ability, you will showcase

• Extensive troubleshooting skills working in a remote environment
• Thorough assessments of incidents to help identify root cause  
• Plan and prioritise workload at all times to ensure service levels are maintained

And what would make me stand out from the crowd?

To be successful as a 2^nd Line Service Desk Analyst, here at YHG you will ideally have…..

• experience supporting and troubleshooting Office 365 and MS Teams
• a strong understanding when working with MS Azure, Windows Server support
• the ability to configure and support mobile devices in an MDM environment
• the ability to demonstrate network troubleshooting skills
• strong customer service skills with the ability to communicate effectively at all levels.

So, if You are a technical ICT analyst, ready for a new challenge with a business that can offer opportunities to help develop your IT skills, and a fantastic work life mix culture, then we’d love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer a salary of £30,000 - £33,500 for a 35-hour week, 25 days annual leave (holidays also increase with time served) plus Bank Holidays but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

some of the biggest high street and online names.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Closing Date:   23rd November 2022 

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.

Your Housing Group