Vacancy Details

Job Title:  Scheduling Manager

Salary: £33,000 - £47,500pa

Job Location:  Partington

Duration:  Permanent

Hours (weekly):  40 h/pw (Mon – Fri)

Are you a Scheduling Manager looking for a more challenging role with more influence?

Do you have a passion for managing and developing a team.

Fix 360 has a fantastic opportunity for an experienced Scheduling Manager to join a growing team where you can have a huge influence over the next couple of years.

In the role, you will develop and manage a team providing support services to operations with responsibility for workforce planning of multi-trade operatives providing property maintenance services across the North of England.  Other key responsibilities will include end to end planning, workload forecasting and scheduling efficient levels of resource, delivering KPIs and providing analysis that drives key business decisions.

This is a hands-on role where you will be challenged to develop the YHG hybrid architecture and ensure that the agreed approach is imbedded in the delivery of working software.

Responsibilities:

• Manage all scheduling team members in line with Fix360/YHG processes including attendance and disciplinary
• Act as a point of contact for managers, supervisors, operatives and other team members when managing appointments and the emerging day.
• Agree and comply with SLAs with key customers including operations, client and end user
• Work closely with operational teams to manage and optimise resources, organise materials and monitor appointments.
• Have a commercial, proactive approach to satisfy customers’ requests for service Right First Time and appointments kept
• Manage the allocation of emergency repairs throughout the day to ensure value for money and reduce demand for the out of hours service

Requirements:

• Proficient in the use of job/workforce scheduling software and tools such as Accuserv or Optitime and Microsoft excel
• Good knowledge of performance management techniques
• Ability to develop teams and individuals to their full potential
• Excellent communication skills
• Good analytical skills and the ability to communicate findings and actions to team members and stakeholders
• Proactive and with the ability to react quickly when necessary to meet challenging objectives
• Strong organisational skills and ability to prioritise a busy and reactive work load
• Significant experience in a similar role in a high volume environment
• Demonstrable experience of business information analysis within an operational environment
• Experience of training and developing staff
• Experience of scheduling maintenance activity.

Applicants are advised that in the event of receiving a high number of applications, we reserve the right to close this vacancy early

Closing date:              13th January 2019

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