Job Introduction

So…. What is this role exactly?

This is an exciting opportunity for a Scheduler within the Fix360 team.

Fix360 is service over 28,000 properties across the North West of England. We aim to provide the best service to our customers, using the most up to date digital solutions. 

As a Scheduler at Fix360, you will take responsibility for the planning and scheduling of resources to deliver repairs and maintenance for our customers.  As part of a small team of Schedulers, you will provide an exceptional resource planning services to our customers, providing them with prompt, professional and accurate information, conducting outbound calls to update on the progress of service request and ensure that information is updated on the appropriate systems accurately and in a timely manner.

Although not essential, ideally you will have experience working within the social housing sector and if you have….

• Knowledge/experience of using a Dynamic Scheduling system & Accuserve is preferred but training can be provided for the right person.
• Strong organisational skills and ability to prioritise a busy and reactive work load.
• Positive and flexible attitude.
• Ability to demonstrate reliability, initiative, ability to work as part of a team and on your own.
• Proficient IT knowledge and understanding.

What will my working week look like? 

You will be homebased and living within a reasonable travelling distance of our Head Office in Warrington and be able to attend at least two days per week.

What will I be responsible for doing?

First and foremost, you will as a Scheduler at Fix360, take responsibility for the planning and scheduling of resources to deliver repairs and maintenance for our customers.  As part of a small team of Schedulers, you will provide an exceptional resource planning services to our customers, providing them with prompt, professional and accurate information, conducting outbound calls to update on the progress of service request and ensure that information is updated on the appropriate systems accurately and in a timely manner.

And what would make me stand out from the crowd?

To be a successful as Scheduler, here at YHG, Although not essential, ideally you will have experience working within the social housing sector and if you have….

• Knowledge/experience of using Dynamic scheduling system & Accuserve is preferred but training can be provided for the right person.
• Strong organisational skills and ability to prioritise a busy and reactive work load.
• Positive and flexible attitude.
• Ability to demonstrate reliability, initiative, ability to work as part of a team and on your own.
• Proficient IT knowledge and understanding.

This role is really suited to someone who likes to an individual who strives for continual improvement and is passionate about delivering excellent customer service and providing high quality, safe homes for thousands of customers and families that we have the privilege to serve. 

For more detail on the role, please review the attached role profile.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer a salary of £23926.81 per annum for a 40 hour week, and 23 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension and  Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing Date:  10^th April 2023

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment. YHG1

Your Housing Group