Job Introduction

Job Title:  Retirement Living Services Officer – Older Peoples Services

Salary Banding:  £22,100

Job Location:  Reeve Court Village, St Helens, WA9 5ST

Contract Duration:  Permanent

Hours (weekly):  35 (Monday to Friday 9am – 5pm)

Do you take pride in providing a professional and high-quality service to your customers?  Are you looking for a role where 2 days are never the same?

Are you looking for a role where you can utilise your people skills and where you make a real difference to people’s lives?

Your Housing Group has over 28,000 homes across the North West, Yorkshire and the Midlands, including a large portfolio of sheltered housing and retirement living schemes.

We have an exciting opportunity for a full time (working Monday-Friday 9am-5pm) based at Reeve Court Village, Off Stratton Dr, St Helens, WA9 5ST. As an RLS Officer, you’ll ensure customer excellence is achieved, Scheme performance is maximised, ensuring we meet the requirements of contracted services and work alongside onsite providers Extra Care Charitable Trust.

You’ll enjoy working with members of the public, particularly older people, whilst supporting your colleagues to ensure empty properties are swiftly re-let, promptly undertaking lettings and property allocations.

As our RLS Officer you’ll naturally excel working in a specialist, high performing team, achieving targets and working to deliver outstanding services and customer support.

It’s a given you will be self-motivated, enjoy working alone, interacting with older people, whilst managing your workload with excellent attention to detail.

If you have……….

• A good knowledge of housing legislation in relation to tenancy/housing management
• Excellent communication skills with the ability to develop good working relationships with customers, colleagues and partners
• Good administration and organisational skills with the ability to prioritise your busy workload
• Excellent IT skills with a solid understanding of using Microsoft (e.g. word, Excel & ideally familiar with Orchard & Documotive but not essential)
• A flexible approach to working at other locations if needed

…. then we’d really love to hear from you!

What do we have to offer you?

In addition to a great place to work, where we really value our employees, plus numerous benefits with up to 25 days annual leave (pro-rata, increasing with length of service), plus Bank Holidays, Pension Scheme matched to 8% and a Cashback Health Care Plan – to name just a few!

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,000 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.

This role is eligible for a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (i.e. it involves certain activities in relation to children and/or adults) and is defined as regulated activity under Part 1 of the Safeguarding Vulnerable Groups Act 2006.  Therefore, a DBS BASIC check for a regulated activity is an essential requirement.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.                               

Closing date:  2nd July 2023               

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.  YHG1

Your Housing Group