Job Introduction

Role:  Retirement Living Services Scheme Manager – Ref YHG/TP/66/244

Salary:  £22,400 - £28,140 per annum plus excellent benefits

Location:  Greta Gardens, Keswick

Duration:  Permanent

Hours:  35 per week, working Monday to Friday 9am to 5pm

Tier:  5R

Are you seeking an opportunity where you can make a difference?

Are you passionate about caring for the elderly and ensuring that they have the best quality of care?

This is fabulous opportunity for someone who is passionate about supporting the elderly and ensuring that they have the best quality of care, to join the team at our stunning retirement living scheme.

Our Scheme Managers are responsible for the delivery of a high quality Retirement Living Scheme service and an exceptional service to our residents, ensuring that all activity supports the achievement of the Groups vision and is reflective of older people’s aspirations.

You will be responsible for the delivery of a high quality service to residents and customer ensuring that the Retirement Living scheme meets key performance indicators, SLA’s and contract agreements.

You will be working closely with onsite partners, agencies and colleagues to ensure an efficient and effective maintenance service, compliance with health and safety legislation and adherence to good practice.  You will also be responsible for ensuring a positive climate for resident involvement and attending resident meetings when necessary

Your Housing Group is one of the UK's largest social housing providers with over 33,000 homes across the North West, Yorkshire and the Midlands. As well as a wide range of homes for social and affordable rent, Your Housing Group also provides homes for sale and shared ownership as well as Extra Care housing, sheltered and supported accommodation for older people and young adults. Our mission is "transforming your lives and your communities" and we do this by providing the people who live in our communities with a wide range of guidance and support services.

If you have the following experience we would be really keen to hear from you

• Managing older peoples housing services/schemes
• Managing staff
• Knowledge of housing legislation and tenancy/housing management principles/PFI
• Ability to work alone and organise workload accordingly
• Ability to relate to a diverse range of people in building positive relationships
• Effective communication skills to be able to work with members of the public, particularly older people in an empathetic manner and to be able to communicate information in a clear and understandable manner

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 32,000 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Hive.

This role is eligible for a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (i.e. it involves certain activities in relation to children and/or adults) and is defined as regulated activity under Part 1 of the Safeguarding Vulnerable Groups Act 2006.  Therefore a DBS ENHANCED check for a regulated activity is an essential requirement.

Prior to application, please review the attached Role Profile to better understand the role and key responsibilities.  Please ensure you complete and submit your application prior to the closing date below.

Applicants are advised that, in the event of receiving a high number of applications, we reserve the right to close this vacancy early. As a consequence you are urged to submit your application as soon as possible.               

Closing date:  Tuesday 21 February 2017                

Interview Date:  Wednesday 8 March 2017

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. 

Your Housing Group