Job Introduction

So…. What is this role exactly?

This is an exciting opportunity for a Scheme Manager, who is passionate about supporting older people, to take the lead with our highly supportive team at Reeve Court Retirement Village.

We are looking for someone who is passionate about making a difference! A genuine “people person”; that puts the customer at the heart of everything they do, as its essential you remain well connected to our customers, listen to their views, opinions and feedback and building excellent working relationships, to help them feel valued and listened to, and enable you and your team to provide them with a caring and professional high-quality service.

At Reeve Court, residents are supported and enabled to maintain an independent lifestyle.  As their Scheme Manager, you will provide support, signposting, and advice to all customers, promoting a friendly, community atmosphere.

What will I be responsible for doing?

As the on-site staff lead, working in partnership with stakeholders at Reeve Court, you will be responsible for delivering quality Retirement Living Scheme services, ensuring that excellent customer service is achieved, performance is maximized, and all activity supports both our customers and the achievement of the Groups vision and is aligned with the needs of older people.

As our Scheme Manager, you will utilise your previous people management skills, managing a small team that provide housing and related services (Administrators and a Handyperson) and oversee all building compliance.

You will also work in partnership with any on-site care providers and external agencies to ensure customer’s needs are always met. 

 It’s a given you will be self-motivated, enjoy interacting with older people, and always on the lookout for opportunities to improve and enhance YHG’s service to our customers.

And what would make me stand out from the crowd?

To be successful as a Scheme Manager, here at YHG, you will have….

• A good knowledge of housing legislation in relation to tenancy / housing management
• Excellent communication skills with the ability to empathise and develop good working relationships with customers, colleagues, and partners
• Good administrative IT, and organisational skills able to prioritise a busy workload  
• Experience of managing Older People’s Housing Services
• Experience of managing staff

Ideally you will be a….

• Collaborative team player
• Excellent communicator, written and verbal
• Ability to prioritise a busy and reactive workload

This role is really suited to someone who likes to interact with customers and members of the public, particularly older people.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer £26,000 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus an allowance for Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based at Reeve Court Village, Rainhill you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House on occasions to meet up with your wider team or complete specific face to face training.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

This role also offers genuine progression opportunities with training/qualifications on offer and pathways to Scheme Manager or Housing Management Co-ordinator roles.

If you feel this could be the right role for you, we would love to hear from you!

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 10^th September 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group