Job Introduction

So…. What is this role exactly?

This is an exciting opportunity for a Retirement Living Officer, based at Brookside’s Retirement Living Scheme (RLS) for the over 55’s in Ormskirk (L39 3BP).

We are looking for excellent communication skills, with the ability to develop good working relationships with customers, colleague and partners.

What will my working week look like? 

Your 28 hours will predominantly be Monday to Friday, between 8am and 8pm.   However, supporting our staff is one of our top priorities, therefore, you will also be working a Saturday or Sunday every 6 weeks, 8am to 12pm to be able to undertake 121’s with the weekend cleaner.  You’ll also work 3 late evenings every 6 weeks, finishing between 8pm to 10pm, to be able to undertake 121’s with the Night Supervisors. You’ll still be working a 28 hour week on these occasions. 

What will I be responsible for doing?

First and foremost, you will be responsible for ensuring customer excellence is achieved, Scheme performance is maximised and we are meeting our number one business priority in keeping people safe.

You will provide cover for the reception area during periods covering colleague’s absences, therefore, flexibility is essential to ensure we meet the needs of our residents and the service we provide.

And what would make me stand out from the crowd?

To be a successful as a RLS Officer here at YHG, you will naturally excel working in a specialist, high performing team, achieving targets and working to deliver outstanding services and customer support.

You’ll be self-motivated, enjoy working alone, managing your workload, ensuring excellent attention to detail.  

Ideally you will be an experienced people manager with good administration and organisational skills, with the ability to prioritise your busy workload.  You’ll also have excellent IT skills with a solid understanding of Microsoft (eg Word and Excel)

This role is really suited to someone who working with members of the public, particularly older people, whilst supporting your colleagues to ensure empty properties are swiftly re-let promptly undertaking lettings and property allocations. 

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29K properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer £18,600 for a  28 hour week, and 25 days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays (where applicable), but our employee deal offers much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

To see more of our benefits please see the attached benefits information sheet.

Although you are based at Brookside you will have access to Youggle House – our wellbeing, social, collaboration and meeting space, you may be asked to travel to Youggle House to meet up with your wider team.

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group