Retirement Living Services Officer
Salary Banding: £24,575 to £26,000
Job Location: Sheffield
Contract Duration: Permanent
Hours (weekly): 35 hours (Monday to Friday)
Are you passionate about delivering a high-quality service to your customers?
Your Housing Group have a fabulous opportunity for a Retirement Living Scheme (RLS) Officer based at Brunswick Gardens Village Sheffield (S13 7RB), which is in the midst of an exciting major works programme upgrade, so you’ll have the opportunity to use your excellent communication skills to engage with the many stakeholders on site.
We’re looking for…….
- good knowledge of housing legislation in relation to housing and leaseholder management
- excellent communication skills, with the ability to develop good working relationships with customers, colleague and partners
- good administrative and organisational skills, with the ability to prioritise your busy workload
- excellent IT skills with a solid understanding of using Microsoft (e.g. word, Excel & ideally familiar with Orchard & Documotive but not essential),
- strong communication skills
- previous experience of managing a team
As our RLS Officer, you’ll enjoy working with members of the public, particularly older people, whilst supporting your colleagues to ensure empty properties are swiftly re-let, promptly undertaking lettings and property allocations, including managing sales and support the reassignment of leases, whilst ensuring compliance with our internal key performance indicators. You’ll be self-motivated, enjoy working alone and enjoy interacting with Older People, whilst managing your workload, maintaining excellent attention to detail.
You’ll also ensure customer excellence is achieved, Scheme performance is maximised whilst continuing to develop and enhance our relationship with our onsite care provider, Extracare Charitable Trust (ECCT). The scheme is staffed 24 hours a day, in partnership with ECCT, you will be working 35 hours each week, generally Monday to Friday, however we’re looking for some flexibility. on occasion, to support colleagues as part of the major works programme upgrade.
What do we have to offer you? In addition to a great place to work, we offer a competitive salary and numerous benefits with up 25 days to annual leave (increasing with length of service), plus Bank Holidays, a Cashback Health Care Plan, Pension Scheme matched to 8%, discounted cinema tickets – to name just a few!
Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,000 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.
This role is eligible for a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (i.e. it involves certain activities in relation to children and/or adults) and is defined as regulated activity under Part 1 of the Safeguarding Vulnerable Groups Act 2006. Therefore, a DBS BASIC check for a regulated activity is an essential requirement.
Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.
As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.
Closing date: 5th November 2021
Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property. It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the advert and role profile will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1
Your Housing Group