Job Introduction

So…. What is this role exactly?

This is an exciting opportunity for an experienced Receptionist / Facilities Assistant to join our small Facilities team based at our modern wellbeing, social, collaboration and meeting space – Youggle House - in Birchwood Boulevard, Warrington.

It’s a great time to be joining the Facilities team, as we have recently relocated to these modern premises, creating a fantastic working environment.

You will provide front of house reception services along with essential post, administrative and housekeeping support. You will have excellent communication skills and a passion for giving excellent customer service.

What will my working week look like? 

In a team of 3 Receptionists / Facilities Assistants, you’ll be working a 7 hour day on a rota basis between 8am and 6pm, Monday to Friday.

What will I be responsible for doing?

First and foremost, as our Receptionist / Facilities Assistant you will support the effective delivery of Head Office building services to all Your Housing Group staff and visitors, ensuring they have access to everything they need during their visit to Youggle House.

One of the great things about this role is the variety.  You’ll be providing front of house reception services to colleagues and visitors.  You will also be dealing with the incoming and outgoing mail, ordering goods and services, preparing meeting rooms and generally ensuring that the highest possible standards of cleanliness and housekeeping are maintained across the building.

There is an element of manual handling associated with this role, for example moving tables/desks within the meeting rooms and receiving multiple deliveries.

And what would make me stand out from the crowd?

To be a successful as Receptionist / Facilities Assistant, here at YHG, you will have….

• previous reception and/or customer service experience
• excellent admin and customer service skills
• experience using Microsoft Excel, Word and Outlook

Ideally you will …….

• be a collaborative team player
• have a willingness to train as a First Aider and Fire Marshall
• be able to remain calm and take charge in an emergency situation

This role is really suited to someone who likes to be customer facing and enjoys delivering a high quality service.  

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer a salary of £18,000 - £19,000 and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

Closing Date:  9 September 2022

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group