RLS Administrator

Job Introduction

Job Title:                RLS Administrator

Salary:                   £24,479.00

Contract:               Permanent

Location:               Hollymere, New Grosvenor Road, Ellesmere Port, Cheshire, CH65 2HH

Weekly Hours:      Full time – 35 hours per week    

So…. What is this role exactly?

This is an exciting opportunity to join our team at Hollymere, our Retirement Living Scheme in Ellesmere Port. As an Administrator your role will include essential administration tasks, but this is also a customer facing role providing opportunities to make a real difference to our customers’ lives.

What will my working week look like?  

You will be based onsite at Hollymere, situated in Ellesmere Port. Your work hours will be 35 hours per week.  We operate a two week rota which includes working alternate Saturdays 10-2.

Week 1: Monday 9am to 5pm, Tuesday 8am to 5pm, Wednesday 8am to 5pm, Friday 8am to 5pm, Saturday 10am to 2pm

Week 2: Monday 9am to 5pm, Tuesday 9am to 5pm, Wednesday 9am to 5pm, Thursday  9am to 5pm,Friday 9am to 5pm

What will I be responsible for doing?

As part of the Hollymere team, in addition to admin tasks you will provide support and signposting to our customers and support the wider team to ensure the smooth running of the Scheme, promoting a friendly, vibrant community enabling customers at Hollymere to live independently.

One of the wonderful things about this role is the variety, no two days will be the same! Customer support is key to this role - you will be the face of the organization, and often the first-person dealing face to face with customers and external partners.

It’s a given you will have excellent communication skills and be a true people person, always on the lookout for opportunities to improve and enhance YHG’s service to our customers.

And what would make me stand out from the crowd?

To be successful as an Administrator, here at YHG, you will need to be able to demonstrate

• Experience of working in an office environment
• Strong IT skills
• Strong organisational skills

Ideally you will be a….

• Collaborative team player with a customer first mentality
• Resilient and adaptable, able to prioritise a busy and reactive workload
• A great communicator, with excellent attention to detail.

This role is really suited to someone who likes to interact with customers and deliver a people centric service, particularly to older people, who can deal with a wide range of situations with empathy, sensitivity and diplomacy.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

That all sounds great, what’s in it for me?

In return we offer £24,479.00 for a 35 hour week, and 26 days (pro-rata for part time hours) annual leave (holidays also increase with time served) plus an allowance for Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, and a huge range of discounts with some of the biggest high street and online names.

Although you are based at Ellesmere Port, you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington, which you may need to travel to on occasions to meet up with your wider management team or complete specific face to face training.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29K properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Additions

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. 

Closing Date: 26th June 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or advert) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1