Job Introduction

Job Title:                   Programme Manager   

Salary:                       £50,000 - £54,000

Contract:                  Permanent

Location:                  Home based

Weekly Hours:       Full time 35 hours 

So…. What is this role exactly?

This is an exciting opportunity for a Programme Manager to join our Repairs and Maintenance Improvement Team to deliver an exciting and challenging Programme focused on creating a more customer focused, streamlined and standardised ‘fit for the future’ service aligned to YHG strategy and values.

We are looking for a Programme Manager with a passion for what they do who is keen to work collaboratively with both members of the Repairs and Maintenance Team and wider YHG colleagues, including working closely with our colleagues in ICT to ensure service and system improvements are delivered to plan.

What will my working week look like?

You will be homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses.  You’ll be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

First and foremost, you will have an instrumental role driving the effective delivery of our Repairs Service Improvement programme; ensuring objectives are met and leveraging your passion for change through supporting a customer focused repairs team to help to continually improve service standards and using evidence based decisions to drive process people and system transformation.

You will manage the Repair Programme delivery team and develop effective relationships across teams to ensure successful implementation of improvements including new and improved technology to ensure customer service improvements and other benefits are realised.

Working alongside the operational team and with repair colleagues you will support with delivering the repair improvement programme; ensuring the opportunities to improve the service are delivered and sustained. You will support with continuing our success by being customer and data focused, mixing tried and tested and new ways of working and trialling new approaches, to continue to deliver our repair improvements.

You will work with customers and colleagues alike to ensure the service benefits customers and staff, and ensure you exhibit behaviours are aligned to YHGs Confident and able to work with and influence with peers and managers, external partners and customers you will have the opportunity to showcase your organisation and communication skills.

And what would make me stand out from the crowd?

To be a successful as Programme Manager here at YHG, you will have a solid Programme Management background with experience of delivering business value through driving digital, data, people and process change. You will be delivery and data focused and not afraid to challenge the status quo. You must have outstanding communication and stakeholder management skills with a high level of emotional intelligence. You will have the qualifications to back up your experience and ideally have a formal qualification in programme or change management.

This role is really suited to someone that likes to have a high level of autonomy in their role. Is driven and passionate about overcoming challenges and delivering an outstanding service. Who is a collaborative team player, keen to get involved, with a genuine passion to add value within the PMO.

• You will be genuinely motivated to achieve results, have resilience and tact, demonstrable prior experience in a change and or programme management role, ideally in Housing or Repairs 
• Experience of building, monitoring and maintaining constructive relationships with customers, peers and front-line teams
• Excellent communications skills and demonstrates the ability to share and give clear instructions to team colleagues.
• Strong analytical and communication skills. 
• Strong organisational and problem-solving skills.
• Full UK Driving License and access to a vehicle.
• Collaborative team player
• Customer and performance focused 

This role is really suited to someone who likes to work in a fast-paced environment and wants to drive performance and cultural change. 

So, if this sounds like a role that you would be good at, working within a team environment you would enjoy, then we would love to hear from you!

That all sounds great, what’s in it for me?

In return we offer a salary of £50,000 - £54,000 for a 35-hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee offering offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work 

Closing Date: 9^th April 2025

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment. 

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG3

Your Housing Group