Job Introduction

Job Title:         Private Rent Team Leader

Salary:             £32,000 - £35,000

Location:        North West

Contract:        Permanent

Hours:             35 Monday - Friday

So…. What is this role exactly?

This is an exciting opportunity for a Private Rented Sector (PRS) Team Leader, to lead a small but dedicated fast paced and target driven, Private Rent Team.  You will lead the team in providing allocations and lettings, tenancy and housing management services to circa 500 private rent and rent to home buy properties across a number of purpose-built developments including one student housing scheme.

It’s an exciting time to join the team as we continue to grow with new properties being brought into management as a result of our new build development activity. 

We are looking for a housing professional who is customer focussed with strong communication skills, who is able to work collaboratively with colleagues and other teams to provide the highest standards of service to our customers.  You will be resilient, well organised and able to lead a small team in delivering excellent lettings and tenancy management services.

What will my working week look like? 

As Private Rent Team Leader, you will be homebased but travel regularly to our collaboration space in Birchwood, Warrington and sites in and around Greater Manchester, Merseyside, Warrington, Cheshire and Preston.  

You will work 35 hours a week Monday to Friday predominately between the hours of 9.00am to 5.00pm.  However, you will have the ability to work flexibly dependant upon the needs of the service.

What will I be responsible for doing?

First and foremost, you will be responsible for lettings performance and tenancy management services relating to Your Housing Group’s Private Rent property portfolio including circa 500 Private Rent and Intermediate Market Rent Properties and a small number of commercial leases. 

You will proactively lead a small team of 4 colleagues ensuring all properties are let and managed effectively, following all relevant legislation, policies and procedures.  You will manage and report on a suite of key performance indicators relating to Private Rented properties.

One of the great things about this role is the real impact you can make on the lives of customers.  You will have the opportunity to shape, develop and improve the service, working collaboratively with key internal and external stakeholders.

And what would make me stand out from the crowd?

To be a successful as Private Rent Team Leader, here at YHG, you will have…..

• experience of delivering lettings and tenancy management services either in the private sector or within a housing association environment
• good knowledge of private rent properties and associated legislation which governs how these properties are managed
• experience of leading a team, with a demonstrable ability to meet targets in a performance focused environment
• good budgetary management skills
• Strong Microsoft Office Skills (eg Word and Excel)

Ideally you will……

• have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives
• be well organised and a problem solver
• be a real team player, working closely with colleagues within your own team and cross department decisions

This role is really suited to someone who is committed to leading a team to provide the highest possible standards of customer service.  You will be target driven and solution focussed.

Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group’s website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer between £32,000 to £35,000 per annum for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diary’s, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

If you feel this could be the right role for you, we would love to hear from you!

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing Date:   21/07/2022

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG2

Your Housing Group