Job Introduction

So…. What is this role exactly?

This is an exciting opportunity for a Private Rent Administrator to be a key part of a fast-paced and target driven Private Rent Team.  You will be based from home providing the first point of contact to our Private Rented and Rent to Buy customers.  In addition to this, you will provide effective administrative support for the team. This will involve referencing new customers, maintaining our databases as well as raising purchase orders and coding invoices.

We are looking for someone with excellent administrative skills who is customer focussed with strong communication skills, who can work collaboratively with colleagues and other teams to provide the highest standards of service to our customers.  You will be resilient, well organised and committed to support the team delivering excellent lettings and tenancy management services.

What will my working week look like? 

You will provide an effective administration management service as part of the Private Rented Team.  Providing support for the team to deliver lettings, voids, tenancy management and estate management services.  As Private Rent Administrator, you will be homebased but travel regularly to our collaboration space in Birchwood, Warrington.  Occasionally you may be asked to assist with visits to our properties in and around Greater Manchester, Warrington, Merseyside, Warrington, Cheshire and Chorley. 

You will work 35 hours a week. You will be homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses.  You’ll be required to visit our Head Office approximately twice a week.

What will I be responsible for doing?

First and foremost, you will be the first point of contact for our Private Rented and Rent to Buy customers.  You will be supporting the PRS Team by referencing our prospective customers using our online portal and keeping interested parties updated.   You will be responsible for raising purchase orders, coding/disputing invoices and maintaining our online systems.

One of the great things about this role is variety, no 2 days will be the same. You will be the backbone of our team ensuring smooth operations by handling tasks efficiently and supporting the team to provide the best possible service to our Private Rent and Rent to Buy Customers.

And what would make me stand out from the crowd?

To be a successful Private Rent Administrator here at YHG, you will have.

• Experience of delivering excellent customer service within the housing sector.
• Excellent range of diverse communication skills.
• Experience working with multiple ICT systems.
• Experience of working in a busy environment.

Ideally you will be a

• Customer Focussed.
• Performance Driven.
• Resilient, flexible, and enthusiastic.
• Able to prioritise and manage own workload.

This role is really suited to someone who likes to interact with customers and colleagues whilst providing varied support for a busy team.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer between £19,840.00 and £23,185.00 for a 35-hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.                                   

Closing Date:  12^th  February 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group