Job Introduction

Job Title:                   Outreach Support Worker

Salary:                       £26,683

Contract:                  Permanent

Location:                  Warrington

Weekly Hours:         35

So…. What is this role exactly?

This is an exciting opportunity for an Outreach Support worker who will Join the VTSS team in Warrington, you will be based in the Gateway on Sankey Street in Warrington a busy hub of activity that is open to the public.  

VTSS are celebrating 26 years being based in Warrington supporting those who need us most, the team are passionate about helping others and each other to gain the best possible outcomes for our customers and Warrington residents.

We are looking for a dedicated and enthusiastic team member who has a passion for going the extra mile to coach and support individuals or families who are experiencing or threatened with homelessness, we need someone who is flexible and enjoys a challenge.  

What will my working week look like? 

Based at the Gateway in Warrington, working Monday to Friday 06.45 am to 14.15 pm with half an hour lunch break – the lunch break can be extended.

What will I be responsible for doing?

First and foremost, you will undertake a morning street walk at 7.00 am each day, in pairs, around Warrington town centre, meeting and speaking to people who have slept outdoors, checking on their welfare, speaking to them to collect personal and sensitive information, also providing signposting advice and guidance. A lone worker device will need to be utilised at all times.

One of the great things about this role is that you can make a difference – if you are a good listener and have the skills to coach and engage people, who may have experienced challenges and barriers, you can help to break those barriers down.

Your other duties will include making referrals to local Supported housing accommodation providers, completing paperwork to include Support plans and Risk Assessments, imputing data into a case management system. Attending internal and external meetings, working on a 1-2-1 basis with customers and accompanying them to planned appointments. Working as part of a team.

And what would make me stand out from the crowd?

To be a successful as an outreach worker, here at YHG, you will have the confidence, skill set and ability to be the first point of contact for a person who is sleeping on the street/ in a park or a field / you will build up a rapport and trust, so they feel they are ready to engage with you.

Ideally you will be a collaborative team player, who enjoys problem solving, takes pride in their work and is passionate about making a difference.

This role is really suited to someone who likes to deal with people in person / face to face, is a good listener, who can engage in meaningful conversations, can be assertive and has a sense of humour.

• Honest and reliable
• Respectful and fair

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

That all sounds great, what’s in it for me?

In return we offer £26,683 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offering provides much more than just a competitive salary and holiday allowance.

Although you are based at the Gateway you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Additions

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and therefore as part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.                                  

Closing Date: 31st July 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1

Your Housing Group