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Older People Service Officer

Please Note: The application deadline for this job has now passed.

Vacancy Details

Job Title: Older People Services Officer

Salary Banding: £24,000 - £28,000

Job Location: Greater Manchester

Contract Duration: Fixed Term Contract to May 2024

Hours (weekly): 35

Are you looking for an opportunity where you can utilise your existing people management skills, in a sector which makes a real difference to people’s lives?

What is this role exactly?

Due to an internal move, we have an exciting opportunity for an Older People Services Officer, for approximately 2 years.  This is currently a fixed term contract to cover an internal secondment, please don’t let that put you off applying for this truly rewarding role, as there’s a possibility of extension or a permanent role.

What will I be doing?

You will be managing a team of Independent Living Scheme Managers in Greater Manchester, providing housing and related services, signposting and liaising with customers and their families.  You will also be responsible for lettings and tenancy management across Greater Manchester. 


Keeping customers safe is our top priority, and you’ll be working towards customer safety focused key performance indicators (KPIs) and conducting Health & Safety checks.  You will also be liaising with contractors on site (gardening, cleaning, reinvestment work) with a focus on customer satisfaction.


What would make me stand out from the crowd?

  • strong people management and motivation skills, we’ve some new people in the team, who’ll be looking to you for guidance and support
  • great communication skills - a true “people person”
  • previous experience of housing management services
  • knowledge of housing legislation and housing management principles
  • a commercial mindset - always on the lookout for opportunities to improve and enhance the service offered to your customers
  • experience liaising with on site contractors
  • experience of meeting KPIs and undertaking required checks

Who are Your Housing Group? We’re an employer of choice and over 88% of colleagues recommend us as a 'great place to work'.

If you live in the Northwest, you may have already heard of Your Housing Group and know us as a Housing Association, but really, there’s a lot more to YHG.  We provide a wide range of housing solutions to support vulnerable adults, vulnerable children, and a wide range of extra support services.  We pride ourselves helping people at every stage of life to live in quality homes they can afford and place safety at the heart of all that we do.

What do we have to offer you?

In return, we offer a competitive salary of £24,000 - £28,000, and up to 33 days annual leave, incl statutory Bank Holidays. For this post, all business travelling around your ‘patch’ of Greater Manchester can also be reclaimed.

We also provide a great benefits package, including a contributory pension where we match your contribution up to 8%, a Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access and alternative therapies).

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and therefore as part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

Closing date:  18th June 2022

If we receive a high number of applications, we may close this vacancy earlier than the date indicated.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the advert and role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG3

Your Housing Group

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