Job Introduction

So…. What is this role exactly?

This is an exciting opportunity for a Money Advice Triage Officer to join our small and supportive Money Advice Team.

Our Money Advice Team provide a lifeline to many of our customers - we have recently expanded our Money Advice Team numbers and this role is s fundamental part of the team,  ensuring we support our customers according to the priority of their needs.  Our mission statement is ……. to give the right advice, at the right time, every time!

We are looking for someone who has experience of offering welfare benefit advice, someone who is passionate about our customer’s financial & emotional wellbeing and someone who can give great advice to ensure customers maximise their income and in turn, sustain their tenancies. 

What will my working week look like? 

You will work 35 hours per week Monday – Friday.  There is some flexibility around the hours you will work but we would expect most of the hours to be completed between 8am – 6pm, which is the usual hours or operation for our Money Advice Team.

You will be homebased, living in Warrington to be a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses.  You’ll be required to visit our Head Office approximately 4 times a month.

What will I be responsible for doing?

First and foremost, you will be responsible for triaging referrals into the Money Advice team.  As the first point of contact for the team, you will assist with low level benefit enquiries from customers and the income team and assign more complex cases to the Money Advice Officers. You may also be required to assist with managing debts and signposting customers to appropriate agencies.

The role presents a fantastic opportunity for the right individual and with our customers facing increasing financial challenges in the current climate, is it has never been more important than it is now. YHG is committed to supporting our customers to sustain their tenancies throughout the cost-of-living crisis and beyond.   By joining us. you have an opportunity to help us make a real difference to the lives of our customers.

Operating as part of YHGs specialist Money Advice Team, this role will also involve collaborative working with Money Advice Officers, colleagues in the Income and Housing Management Teams, DWP and Local Authority partners.  The post also involves administrative support duties and assisting our Tenancy Onboarding Officer with pre-affordability checks.

And what would make me stand out from the crowd?

To be a successful as a Money Advice Triage Officer, here at YHG, you will have….  

• experience of effectively managing a customer caseload
• experience of resolving benefit and debt queries
• experience in a similar advisory role, be undertaking or have completed a money advice qualification

Ideally you will be…..

• self-motivated
• compassionate and non-judgemental
• able to achieve targets and deadlines whilst working under daily pressure
• a strong communicator with a high level of attention to detail who enjoys working as part of a fast- paced team

This role is really suited to someone who is a solution focused, results driven individual  who is passionate about supporting customers and working to empower them to resolve their benefit & debt issues.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer £25,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We offer a home working culture, giving you more time at home, no more daily commute or the expense that comes with that. However, we know that those social interactions with your teammates are also important, so we have a state-of-the-art collaboration space based in Birchwood, Warrington (which you’ll need to be able to comfortably commute to when needed for team days, meetings, and training etc).

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

This role also offers genuine progression opportunities, YHG is a large organisation with many roles on offer, your next move may be into a Money Advice Officer position, into wider housing management functions or into management within the team.

If you feel this could be the right role for you, we would love to hear from you!

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing Date:   4th August 2022

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group