Job Introduction

Job Title:               Money Advice Team Leader

Salary:                   £36,000 - £38,000

Contract:               Permanent

Location:               WA3 7QH

Weekly Hours:      35 hours  

So…. What is this role exactly?

This is an exciting opportunity for a customer focussed and experienced Money Advice Team Leader to join our customer services team.  You will be homebased living within a 25 mile radius of our Head Office in Warrington, to be able to attend regular meetings and training.

We are looking for an individual who is resilient, well organised and be able to support a team of Money Advice Officers to deliver the best service possible to our customers.

What will my working week look like? 

You will be working 35 hours a week, Monday to Friday.  You will be homebased, living within a 25-mile radius of Warrington and a reasonable travelling distance of our Head Office in Birchwood, to attend meetings and training courses.  

Your day-to-day work will involve….

• Overseeing the operations of approximately 7 members of the Money Advice Team
• Conducting regular 121s and PDR meetings
• Advising and supporting the team with complex cases
• Monitoring outputs from the team to ensure KPIs are achieved
• Reviewing caseload and conducting quality checks

What will I be responsible for doing?

You will be responsible for a team of around seven, providing line management support, supervision and providing expert guidance to your team on complex cases. Here at YHG have a significant focus on ensuring we are getting the root cause of issues with our customers, to ensure they get the right support at the right time. You will play a key role in this, regularly undertaking case audits and assessing the team against our KPIs. Our Money Advice Team Leaders are also actively involved in decision making around service delivery and are key to the implementation of new ways of working and developing relationships across functions, and externally.

And what would make me stand out from the crowd?

To be successful as a Money Advice Team Leader, here at YHG, you will have….

• Specialist knowledge of money advice, including debt remedies and benefits
• Line management experience.
• Experience in dealing with difficult customers, some of whom may be demanding/vulnerable.
• Experience of carrying out case reviews and advising on optimum approach to supporting customer with debt and complex benefit problems

Ideally you will be….

• Self-motivated
• A strong communicator with a high level of attention to detail
• Excellent administrative, organisational, and planning skills with an ability to acquire knowledge and grasp new concepts quickly
• Focused/target driven and thrive in a highly performance driven environment

Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group’s website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £36,000-£38,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and therefore as part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.

Closing Date:   12^th May 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or advert) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG2

Your Housing Group