Job Introduction

Job Title: Money Advice Officer

Location: North West - Regional

Salary: £28,500 -£31,000

Contract: Permanent

Hours: 35 per week

So…. What is this role exactly?

We have an exciting opportunity for customer & results focused individual who can assist our customers to maximise their income and assist them to sustain their tenancies. You will have proven experience of delivering welfare benefits advice in a housing or public sector setting and an ability to work closely with others to deliver excellent customer service.

What will my working week look like? 

No two weeks will be the same! You will be provided with a caseload of customer benefit and debt enquiries to manage independently. Some of your work will be completed by phone, remote working and other customers may require face to face support. You will work closely with customers who are vulnerable financially and often vulnerable for other reasons.

What will I be responsible for doing?

There is an increasing demand for the YHG Money Advice Service in response to the cost of-living crisis and you will need to demonstrate resilience working  in a demanding and challenging environment. Your role will involve managing a varied workload, ensuring the effective prioritisation of cases and vulnerable customers and managing your caseload. You will liaise with other local service providers and partner organisations to provide the best possible outcomes for a broad range of financial and benefit issues facing our customers.

And what would make me stand out from the crowd?

To be a successful Money Advice Officer, here at YHG, you will be….

• A practising Money Advice Officer with at least 2 years’ experience.
• Skilled in effectively managing a customer caseload.
• Able to explore and resolve complex benefit queries.
• Passionate about customer service and outcomes for customers
• A strong communicator with a high level of attention to detail and enjoy working as part of a fast- paced team

Ideally you will …. 

• have excellent customer care skills
• be well organised, self-motivated and a problem solver
• have strong communication and interpersonal skills

This role is really suited to someone who can understand our customers and their circumstances, someone who isn’t afraid to ask questions, and through professional curiosity, can get to the underlying issues, someone who will make our customers feel supported and work with them to find solutions.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer a salary in the range of £28,500 -£31,000. You’ll also have 25 days annual leave, (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group? 

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Additions

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and therefore as part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.

Closing Date:   26^th January 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group