Job Introduction

Job Title:                          Income Officer

Salary:                              up to £24,000

Job Location:                   North West

Contract Duration:          Permanent

Hours (weekly):              35 hours weekly rotation between Mon-Fri 8am-7pm/Sat 9am-5pm

Do you have experience of supporting customers to overcome barriers for rent payments through the provision of high-quality advice and support?

Your Housing Group is looking for Income Officers who share our passion for placing the customer at the heart of everything we do.   

You will be homebased but need to live within 25 miles of WA3 7QH, to be able to attend our Head Office in Birchwood, Warrington, to minimise disruption to our customers. It’s also important that your home workspace is interruption free.

With full training and support, as an Income Officer, you will contact customers by telephone and through our digital platforms to identify the cause of the arrears, discuss repayment options and make affordable and sustainable agreements to repay arrears.  You’ll also work closely with our specialist money advice team to find appropriate solutions to manage indebtedness and maximise the customers income. 

Our operational hours are Monday to Friday 8am-7pm and Saturdays 9am-5pm.  You’ll be working 35 hours per week, including occasional Saturday’s on a weekly shift rotation. 

With over 28,000 homes across the North West, Yorkshire and the Midlands, as we have a large portfolio of properties as an Income Officer you will be talking with customers from general needs homes, sheltered and supported housing, as well as market rented, leasehold and shared ownership properties, discussing both current and former tenant areas.    

If you have…..

• excellent communication skills, with the ability to adapt your communication style to meet the needs of the customer
• the ability to take control and defuse challenging conversations, to reach the right outcome for the customer
• excellent organisation, administrative and problem-solving skills
• a passion for great customer service

…..then we’d love to hear from you!

As this role allows access to confidential tenancy information, we are unable to accept applications from existing tenants/residents or those who have an association with existing tenants/residents.

What do we have to offer you?

You will also receive fantastic benefits up to 25 days holidays, plus Bank Holidays, the ability to sell or buy additional annual leave and discount cards, a pension scheme with contributions matched up to 8%, a cash claim back scheme on medical treatments, to name a few!

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.                               

Closing date:  21st June 2021

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.  YHG1

Your Housing Group