Job Introduction

Job Title:  Income Assistant

Salary:  circa £20,500

Job Location:  Homebased North West

Contract Duration:  Permanent

Hours (weekly): 35 (Monday to Friday)

What’s the role?

Your Housing Group has an exciting opportunity for a homebased Income Assistant; you will play a crucial part in supporting the income team to deliver a proactive income collection service.

What will I be responsible for doing?

You will provide support to the wider income team, handling customer contacts, both telephone and email based; you will also be handling and responding to correspondence from customers, Local Authorities and the DWP – Department for Work & Pensions.

As our Income Assistant, you will…

• be driven to provide the best service to our customers – aiming to get it right first time
• be well organised with strong administrative skills and have experience using Microsoft Word & Excel
• be a strong communicator, with a high level of attention to detail
• enjoy working as part of a fast-paced team, able to achieve targets and deadlines whilst working effectively under daily pressure

What would make me stand out from the crowd?

You will have previous experience in an administration role and ideally be familiar with supporting customers in a social housing setting. 

What’s in it for me?

We offer a competitive salary of around £20,500 and 33 days annual leave (increasing with length of service).

We also provide a great benefits package, including a contributory pension where we match your contribution up to 8%, a Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access and alternative therapies).

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.                

Who are Your Housing Group? Well for starters…. 88% of our employees recommend us as a great place to work!  Your Housing Group has over 29,000 homes across the North West, Yorkshire, and the Midlands. Our residents range from teenagers, right through to retirement age and beyond with varying requirements, needs and support.

Closing date: 6th April 2022

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Vacancy Details

Job Title:                Debit Collection Assistant

Salary:                        circa  £20,500

Job Location:             Homebased 2

Contract Duration:     Permanent

Hours (weekly):          35

Grade:                         H

We have an exciting opportunity for a Debit Collection Assistant – a role that plays a crucial part in supporting the income team to deliver a proactive income collection service.   

Our operational hours are Monday to Friday 8am-7pm and Saturdays 9am-5pm.  You’ll be working 35 hours per week, including occasional Saturday’s on a weekly shift rotation. 

You will be flexible and already have strong administration, organisation and planning skills with an ability to acquire knowledge and grasp new concepts quickly.  Ideally, you will have already worked in a demanding customer service environment and be/have:-

• The drive to provide the best possible service to our customers & getting it right first time
• Excellent administrative skills with experience in Microsoft Word/Excel
• A strong communicator with a high level of attention to detail and enjoy working as part of a fast-paced team
• Able to achieve targets and deadlines whilst working under daily pressure

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   Closing date:      Monday 17^th January 2022        

Your Housing Group