Job Introduction

Job Title:  ICT Infrastructure Support Engineer

Salary Banding:  £32,000 - £39,750

Job Location:  Preston

Contract Duration:  Permanent

Hours (weekly):  35 (Monday to Friday)

Are you looking for a role where you can make a difference and work with a passionate and dedicated team?

Your Housing Group an exciting opportunity for an experienced ICT Infrastructure Support Engineer to join our inspiring, positive and supportive ICT function during a period of significant change in systems, process and strategies. 

As the ICT Infrastructure Support Engineer, you will provide a proactive hands-on approach for the maintenance and support of the Group’s IT infrastructure encompassing server virtualisation, Office 365, Windows 10 devices/end user environment, Active Directory, cloud services, Microsoft systems and Group wide telephony services

Based at our Call Centre in Preston, you will work with the Service Delivery teams to achieve service level objectives and provide 2^nd and 3^rd line support ensuring a quality of service is delivered to the group.    

If the below is of interest, we would really like to hear from you:

• Provide our Service Desk with a point of escalation for complex infrastructure related issues.
• Resolve complex technical problems within specified Service Level Agreements’ and in accordance with the Group's policies & processes. Ensure that all solutions produced are accurate and meet relevant standards
• Responsible for technical maintenance programme and resolving failures in hardware and software and ensuring appropriate “housekeeping” tasks are implemented such as Backups.
• Implement, develop and support the Windows 10 End User environments.
• Assist in the delivery of ICT infrastructure projects to deliver the required solution ensuring that appropriate controls are in place and ensuring that the solution is properly handed over to the Service Desk.
• Assist with the effective testing of new systems, releases and major upgrades applying suitable test methodologies as required.
• Work with 3^rd party support and delivery partners, ensuring that they work to the Group’s internal standards and procedures.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

Closing date 4^th January 2019                     

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. 

Your Housing Group