Job Introduction
Job Title: ICT Application Support Specialist
Salary: £40,000 to £42,500
Contract: Permanent
Location: Homebased Northwest
Weekly Hours: 35 Hours
So…. What is this role exactly?
Your Housing Group is seeking a skilled ICT Application Support Specialist to join a growing, multi-disciplined, and passionate team. This is a fantastic opportunity to develop your IT career within a forward-thinking organisation that offers homeworking and flexibility.
We’re looking for someone who shares our passion for delivering first-class ICT support and is committed to providing an exceptional customer experience in everything they do.
What will my working week look like?
This is a home-based role, ideal for someone living in the Northwest and within reasonable travelling distance of our Head Office in Warrington. While most of your work will be remote, you’ll be expected to attend meetings, training sessions, and team collaboration days at Head Office as and when required, approximately 4 times a month.
What will I be responsible for doing?
First and foremost, you will be working as part of a collaborative team, you will play a key role in providing critical application support across the Group. You will analyse and diagnose application issues, delivering both short-term resolutions and long-term improvements.
As an Applications Support Specialist, you will:
- Take ownership of incidents and requests, ensuring timely resolution
- Contribute to daily stand-ups and team activities
- Investigate, troubleshoot, and resolve issues, focusing on root cause analysis
- Ensure all work is delivered in line with best practice, standards, and compliance
And what would make me stand out from the crowd?
To be successful as an Applications Support Specialist, you will have experience in:
- Providing technical support for critical applications within a complex environment
- Documenting and quickly learning new systems and applications
- Identifying opportunities for functional improvements and implementing changes
- Maintaining accurate records and ensuring robust audit trails
Ideally, you will:
- Have a solid understanding of the ITIL Service Management Framework
- Be a collaborative team player who works effectively with others
- Possess excellent communication and relationship-building skills
This role is ideally suited to someone with a passion for applications and a creative mindset.
If you are ready to take the next step in your career as an Applications Support Specialist, we would love to hear from you.
For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.
That all sounds great, what’s in it for me?
In return we offer £40,000 - £42,500 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work
Closing Date: 07th June 2026
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application
