Job Introduction

Job Title:  ICT Application Support Specialist

Salary Banding:  £33,000 - £36,000

Location:  Homebased North West

Duration:  12 month Fixed Term Contract

Hours: 35 per week Monday to Friday

Are you an experienced Application Support Specialist looking for an opportunity where you can make a difference and work within a passionate and dedicated team?

What’s the role?

Due to an internal promotion, Your Housing Group has an exciting opportunity for an Application Support Specialist to support with implementing a range of new technologies, to enable a strategic channel shift utilising the latest best of breed technologies and services.

Although this is a 12 month contract, there’s a possibility of a permanent role within the Group.

Working as part of a small, collaborative  Application Support Team, you will be homebased, living within the North West, with regular travel to our Head Office in Birchwood, Warrington (WA3 7QH) for meetings and training.

What will I be responsible for?

You will provide critical customer support to the Group, with the analysis and diagnosis of application errors and problem resolution, for both the short and long term.

What will make me stand out from the crowd?

We’re looking for…..

• experience providing technical support of critical applications in a complex environment
• a solid understanding of the ITIL Service Management Framework
• experience of documenting and learning new systems and applications
• experience identifying and implementing functional changes
• experience ensuring appropriate records and audit trails are maintained and aligned to the wider internal structures
• excellent communication and relationship building skills

What’s in it for me?

We offer a competitive salary of £33,000 - £36,000, and 33 days annual leave, per holiday year.

We also provide a great benefits package, including a contributory pension where we match your contribution up to 8%, a Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access and alternative therapies).

Who are Your Housing Group? Well for starters…. 88% of our employees recommend us as a great place to work!  Your Housing Group has over 29,000 homes across the North West, Yorkshire, and the Midlands. Our residents range from teenagers, right through to retirement age and beyond with varying requirements, needs and support.

Please review the attached Role Profile to better understand the role and key responsibilities. 

Closing date: 12th May 2022 

We may close this advert earlier than the date indicated above, therefore, you’re encouraged to apply as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.  YHG3

Your Housing Group