Job Introduction

So…. What is this role exactly?

This is an exciting opportunity for an experienced Housing Officer, based at Grove Village, Manchester, M13 9HP.   You will be a valued member of a small team, delivering a high-quality tenancy and neighbourhood management service for Grove Village residents.

We are looking for the successful candidate to demonstrate that they can manage a busy and varied workload, meet tight deadlines, work effectively as part of a team, and be committed to excellent customer service

What will I be responsible for doing?

First and foremost, you will as our Housing Officer, you will utilise your experience of Housing legislation and tenancy/leasehold management principles to deliver a housing management service to our customers at Grove Village.  You will be responsible for lettings, allocations and building solid, positive working relationships with customers, colleagues and external stakeholders.

And what would make me stand out from the crowd?

To be a successful as a Housing Officer here at YHG, you will have…

• experience in Social Housing legislation and tenancy/leasehold management principles
• experience in Lettings & Allocations
• The ability to develop professional relationships with a wide range of people

Ideally you will have…

• excellent communication skills and customer service skills
• demonstrate empathy and ensure information is provided to our customers in a clear and understandable way.
• solid experience using Microsoft packages (Word, Excel, etc)

This role is really suited to someone who likes to take an active & engaging approach with customers and key stakeholders whilst being flexible at all times

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer a salary of circa £22,000 for 35hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based at Grove Village you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing Date: 2^nd August 2022

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG2

Your Housing Group