Job Introduction

Job Title:                Housing & Customer Service Manager

Salary:                   £35,000

Contract:               Permanent

Location:               Regional – Cheshire / Merseyside

Weekly Hours:      35 hours per week         

So…. What is this role exactly?

This is an exciting opportunity for a Housing and Customer Service Manager who will embrace and challenge new opportunities as well as manage a team of colleagues covering a geographical area in one of the two locations above. The housing stock consists of retirement living, sheltered housing schemes.  You’ll have a great relationship with our on-scheme businesses such as care teams, bistros, hair salons, gyms in some locations.

We are looking for a highly motivated individual who is keen is getting the right outcome, first time for our customers.  With this you’ll also bring your housing knowledge and be a great communicator to lead your team delivering high quality and a desire to achieve, not just personally but collaboratively.

What will my working week look like? 

Your role is 9am to 5pm and you will need to ensure your team have appropriate cover in place throughout those core hours and at weekends where the service offers this.

What will I be responsible for doing?

• First and foremost, you will ensure that key performance targets relating to voids, allocations, tenancy and leasehold management, and customer safety and wellbeing are met, ensuring that services are delivered in line with procedures and in collaboration with colleagues from asset management and other teams.
• Create and maintain a positive climate for resident engagement within the area, leading on scheme meetings and resident committee groups, working with your team to develop and manage action plans.  Listen to and respond to feedback in line with our customer values and business priorities.

One of the great things about this role having the opportunity to make a real difference for our communities and building a strong, collaborative team of colleagues supporting each other.

Ultimately, we will be driven to get things right first time and lead your team to achieve successful outcomes for our community.

And what would make me stand out from the crowd?

To be a successful as a Housing & Customer Service Manager, here at YHG, you will have….

• Knowledge of housing management legislation and housing/tenancy management principles including managing safety and risk within communal buildings
• Proven experience of managing a dispersed team of people
• Experience of delivering excellent customer service
• Experience working in a specialist, high performing team, achieving performance targets, whilst delivering outstanding services

Ideally you will be….

• A collaborative colleague with the ability to create a positive and resilient team, listening to customers and putting them first
• Able to demonstrable ability to effectively engage with internal and external stakeholders and key partners
• Produce detailed and accurate documents to support decision making and able to work autonomously with minimal supervision

This role is really suited to someone who likes to motivate their team and produce excellent results for our customers, colleagues and the wider community.

If you feel this could be the right role for you, we would love to hear from you!

Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group’s website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £35,000 for a 35-hour week, and 25 annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date:   23rd September 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1

Your Housing Group