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Head of Business Improvement

Please Note: The application deadline for this job has now passed.

Vacancy Details

Are you passionate about Business Improvement, especially around Quality Assurance, Performance Improvement and Technology?


Are you able to influence Senior and Executive leader’s and act as a critical friend when needed? If so, this is our absolute lead role driving business improvement.


Fix360 is the dynamic in-house contractor maintaining Your Housing Groups portfolio of 25,000 multi-tenure portfolio across the North West of England. Since set up in 2017, Fix360 has gone from strength to strength and continues to grow and evolve.


Its due to this growth and evolution that we now have a unique opportunity for a Head of Business Improvement to join this dynamic team and make a huge impact in shaping the change, specifically in the areas of Performance, Quality Assurance and Technology.


As Head of Business Improvement here at Fix360, you will lead on the delivery of our business unit level programme of improvement activity. Some of this exciting activity includes; the design and development of Fix 360s Quality Management system to ISO5001 standards, centralisation of performance management along with update of existing tech to leverage agile working and digitalisation. But it doesn’t just stop there…You will also represent fix360 in wider group projects as part of a group wide change and transformation plan updating our technology, data and processes to support us both at unit and group level, achieve optimum levels of performance, efficiency and effectiveness.


FY21 was our best year to date. You’ll support us to continue that success by owning performance management, both of in-house delivery and supply chain, proactively mixing tried and tested and new ways of working to deliver our continuous improvement targets.


As a member of Fix360s senior management team, you will coach and develop a small but growing performance and quality team, but perhaps more importantly you will be a visible and proactive leader across the broader fix360 team and wider group, confident and able to influence and consult as a critical friend to a wide range of senior internal stakeholders up to board level, external partners and suppliers.


As Fix360s Head of Business Improvement, you will be instrumental in leading quality management, apply your analysis expertise in data and performance management and leverage prior experience in the development and implementation of new business processes to help drive increasing service excellence and adherence to compliance and operational standards.


You will be seen within the Group as Fix360s subject matter expert for all activity associated with performance data and analysis, quality assurance, process development, Data capture and technology and will provide performance and quality data relating to Fix360, throughout the wider group right up to board level when needed.


We believe to be successful in the role you will be genuinely motivated to achieve results and have developed a good level of resilience, tact and gravitas. Ideally, you will have a strong operational background in repairs and maintenance within the housing or facilities sector before perhaps then moving into a more back office quality and performance projects-based environment.


In return we offer permanent flexible home working, (with the caveat that you live within a comfortable traveling distance from our new state of the art Head office in Warrington to collaborate and meet the team when needed) a competitive salary of £55,000 – £65,000 plus a 9/10% car allowance and a generous benefits package comprising of 23 days annual leave plus Bank Holidays, pension scheme matched up to 8% and a Health Care Cash Back Scheme. YHG3

Your Housing Group

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