Job Introduction
Job Title: Floating Support Officer VTSS
Salary: £17,671.00
Contract: Fixed term until 27th June 2026
Location: Warrington
Weekly hours: 22.5
So…. What is this role exactly?
This is an exciting opportunity for two Floating Support Officers who will join the VTSS team in Warrington, you will be based in the Gateway on Sankey Street in Warrington a busy hub of activity open to the public and other organisations.
VTSS are celebrating 28 years being based in Warrington supporting those who need us most, the team are passionate about helping others and each other to gain the best possible outcomes for our customers who won’t always be Your Housing Group tenants.
We are looking for a dedicated and enthusiastic team member who has a passion for going the extra mile to coach and support individuals or families who are experiencing or threatened with homelessness, offering resettlement/tenancy support in their own home.
We need someone who is flexible and enjoys a challenge.
What will my working week look like?
Working your contracted hours, Monday to Thursday or Tuesday to Friday 9am-3/3:15pm, flexibility can be discussed at interview stages, you will be based at the Gateway in an open plan office environment, you will regularly visit customers within their own homes, you may also meet with them at third party venues or external agency settings.
You will need to be based within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses as required.
What will I be responsible for doing?
First and foremost, you will facilitate regular face to face assessment and support sessions whilst undertaking the role of designated ‘Duty Officer’ forming part of an established rota with other team members. You will meet with prospective customers to complete an established Support Plan and Risk Assessment, update case notes and agreed actions onto a case management system.
You will liaise with partner organisations to engage with customers, accompanying them to planned appointments by walking with them or meeting them at the premises.
A lone worker device will need to be utilised at all times.
You will allocate and accept referrals, manage your own caseload and workload, be responsible for maintaining regular, at least weekly, contacts with your customers also visiting them in person to support their progress, coaching them to achieve positive outcomes.
One of the great things about this role is that you can make a difference – if you are a good listener and have the skills to coach and engage people, who may have experienced real challenges and barriers, you can help to break them down.
Your other duties will include making electronic referrals to other providers and charities, completing application forms, attending internal and external meetings, lone working and working as part of a dedicated team.
And what would make me stand out from the crowd?
To be a successful Floating Support Officer here at YHG, you will have the confidence, skill set and ability to be the first point of contact for a person who requires support. You will utilise your skills to build up a rapport and trust making feel they are ready to engage with you.
Ideally you will be a collaborative team player, like to problem solve, takes pride in their work, are passionate about making a difference.
This role is really suited to someone who likes to deal with people in person/face to face, is a good listener, who can engage in meaningful conversations, motivational interviewer, can be assertive an advocate and has a sense of humour.
If you feel this could be the right role for you, we would love to hear from you!
That all sounds great, what’s in it for me?
In return we offer £17,671.00 for a 22.5 hour week, and 25 days (pro-rata) annual leave holidays also increase with time served plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash , that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
Additions
This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and therefore as part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.
Closing Date: 19th November 2025
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1
Attached documents
