Job Introduction

Job Title: Environmental Services Manager (Grounds Maintenance)

Salary: £33,000 - £36,000 p.a.

Contract: Permanent

Weekly Hours: 8am – 5pm          

So…. What is this role exactly?

This is an exciting opportunity for an Environmental Services Manager with a strong background in Grounds Maintenance, to join Your Housing Groups Repairs and Maintenance Division and have a real impact on all Grounds Maintenance services delivered to our customers. Working closely with the Grounds Maintenance Contract Manager, you will support with the delivery of all tree works, communal cleaning, pest control, clearance and fly tipping for the Groups residential properties and estates in your territory. This includes leading both a dedicated inhouse team and any subcontractor management required to enable YHG to provide these ground maintenance works across the North West region to a first-class standard for our customers.

It is a great time to join this team as we are looking for someone not only with grounds maintenance experience, but with an interest in expanding into other areas of in-house environmental services, to increase customer satisfaction and value for money.

We are looking for someone who prioritises Health & Safety at the forefront of all operations, can lead, motivate, and engage with a team to deliver a high-quality service and can monitor the performance of subcontractors to ensure a quality service is provided, under-performance is addressed appropriately, and the customer is at the heart of everything we do!

What will my working week look like? 

This is a hybrid role that offers a blend of homeworking and onsite staff management across your region. The in-house grounds maintenance team are located at two depots, one in St Helens and one operating out of Runcorn, and the role will require some management of these sites directly. The in-house team operate throughout St Helens, Warrington, Runcorn, Wigan and Liverpool, and you will manage the subcontractors throughout these North West regions.   

Ideally you will be based within the North West, and within a reasonable travelling distance of our Head Office in Warrington, to attend meetings, team days and training courses when needed.  You’ll be required to visit our Head Office approximately 2-3 times a month. Its expected you will need to attend the St Helens office three times a week and the Runcorn depot at least once a week to touch base with and manage your internal teams.

What will I be responsible for doing?

First and foremost, you will ensure all Grounds Maintenance works are effectively prioritised, planned and carried out to agreed standards, frequencies, timescales, and budget, ensuring adherence with all regulatory and statutory requirements and YHG's policies and compliance frameworks.

You will monitor all environmental services subcontractors, and both build and manage these key relationships. You will complete pre and post work inspections for the in-house and subcontractor teams and provide accurate analysis, guidance, and solutions as to where improvements can be made.

You will also assist the Grounds Maintenance Contract Manager with the gathering of data and reporting that will support the team to make informed business decisions and support management information.

You will need to be able to address and resolve customer complaints, ensure accurate records are maintained using appropriate systems and databases, provide information to, and engage with key stakeholders and conduct regular reviews of your service area.

And what would make me stand out from the crowd?

To be a successful as Environmental Services Manager, here at YHG, you will have:

• A strong background in managing and delivering Grounds Maintenance contracts, including understanding of the relevant legislation that surrounds the sector.
• Proven experience of managing a multi discipline team
• Full UK Driving Licence

Ideally you will:

• Be able to work autonomously with minimal supervision.
• Have excellent IT skills with proficiency in Microsoft Office
• Be an effective relationship builder.

This role is really suited to someone who likes to interact with a wide variety of people, is personable and pro-active, able to problem solve and plan for the future, with a customer- centric focus.

That all sounds great, what’s in it for me?

In return we offer £33,000 - £36,000 for a 40-hour week, a company vehicle, fuel card and paid overtime.  We also offer 22 days annual leave, plus 3 additional discretionary days holiday between Christmas & New Year, plus Bank Holidays but our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 4%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by building over 100 new homes a year and continually reinvesting in our 29,000 properties, tailoring our services to meet the diverse needs of our customers. Our Repairs & Maintenance Team plays a huge part in delivering these services to our customers.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

This role will be subject to a basic DBS check                                            

Closing Date:   October 15th

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG2

Your Housing Group