Job Introduction

So…. What is this role exactly?

We have a great opportunity for an Environmental Services Administrator to join our team on a temporary basis, providing support within the grounds maintenance, cleaning and trees services.

As an Environmental Services Administrator, you will raise purchase orders for subcontractors and suppliers, manage the Orbis account (pest control) which includes actioning any recommendations and you will help the team deal with any customer enquiries. It’s a given you will have strong administration, and organisational skills, be computer literate with knowledge of Microsoft office products and an excellent approach to customer service. You will have a passion for delivering a first-class customer experience, embrace our culture of continuous improvement and have a desire for doing things right first time!

You will have a flexible approach whilst ensuring that the highest standard of service is provided and thrive off working in a fast-paced environment.

What will my working week look like? 

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses.  You’ll be required to visit our Head Office approximately 2-3 times a month depending on needs of the business.

What will I be responsible for doing?

Among other tasks, you will raise and process repair orders, variations, invoices and payments for contracted works orders. This will be for all GM/Trees/Cleaning subcontractors and suppliers. You will manage a tracker and update the Grounds Maintenance Contract manager on monthly spend on any ad hoc works carried out by the subcontractors.

You will assist the Environmental Services Manager and Tree Surveyor with the management of subcontractors, including attending the monthly meetings, however you will also own the Orbis account where you will raise PO’s, manage a shared inbox and action any recommendations made by Orbis.

As well as the above you will ensure KPI data from subcontractors is submitted on a monthly basis and assist the team with analysis on customer enquiries to ensure correct management of the subcontractors.

One of the keys system that we use is GIS and part of your role will be to assist the Environmental Services Manager in making sure that the information we have is up to date and accurate.

And what would make me stand out from the crowd?

To be a successful Environmental Services Administrator, here at YHG, you will have:

• Proven experience of working with contractors specifically grounds maintenance and cleaning.
• Able to raise purchase orders and work with systems such as Orchard,CRM and Ebis.
• Experience of working in a customer focused environment.
• GCSE Maths and English (or equivalent).
• Ability to run reports and analyse them.
• Full UK Driving License & use of a vehicle.

• Ideally you will be data orientated, results focused, flexible and resilient, commercially minded, forward looking.
• Have clear and articulate communication skills, both written & verbal.
• Excellent relationship building skills.

This role is really suited to someone who has experience of working in a customer focused environment, likes to work autonomously with minimal supervision, and is someone who likes to get things done!

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £23,000 - £27,000 for a 40-hour week, and 22 days annual leave plus 3 discretionary days between Christmas & New Year, (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Closing Date:   14th November 2023

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.

Your Housing Group