Job Introduction

Job Title:                     Income Collection Team Leader

Salary Banding:         circa £31,000

Location:                    North West

Contract Duration:    Permanent

Hours (weekly):         35

Grade: F

Are you looking for an opportunity to showcase your excellent Team Leader skills? Are you motivated by being the best you can and bringing out the best in your team?  Do you want to work where 88% of colleagues recommend us as a great place to work?

Your Housing Group has an exciting opportunity for a forward-thinking and resilient Income Team Leader, to support a homebased Income Management team.

You will be one of a team of four Income Collection Team Leaders, you will also be homebased, living within a reasonable travelling distance of our Collaboration Hub/Head Office in Birchwood, Warrington, (WA3 7QH), where you’ll regularly attend for meetings and training. 

As an experienced Income Collection Team Leader, you’ll have a track record of delivering against performance targets, within an income collection environment.  You’ll also be utilising your previous experience to coach, develop and motivate your team to deliver operational targets and meet their personal objectives. 

We put a lot of effort into improving the quality of the conversations we are having with our customers, this in turn improves outcomes for them and the Group. We are also improving our processes and constantly reviewing our service offer to ensure it means constantly changing demand.  Team Leaders are a driving force in facilitating these changes.

The income management service is delivered 8am – 7pm Monday to Friday and 9am – 5pm at weekends.  Your team will work on a rota basis during these hours.  You will be required to be on call approximately 1 in 5 Saturdays, to provide support to the team across these operating hours.

As an Income Collection Team Leader, you’ll have….

• high expectations around quality call management and delivering a great customer experience
• experience of undertaking quality assurance checks and providing balanced, constructive feedback in a coaching setting
• knowledge of income management and debt recovery
• an understanding of Welfare Benefit / Universal Credit

What do we have to offer you?  In addition to a competitive salary, and a great place to work (just ask the 88% of colleagues who said so) there’s 25 days holidays, which includes 3 days to be taken between Christmas and New Year plus the opportunity to buy or sell annual leave, Bank Holidays, a pension scheme with contributions matched up to 8% and a cashback healthcare scheme to name a few!

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.                             

Closing date: 1st November 2021

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the advert and role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.   YHG3

Your Housing Group