Job Introduction

Job Title:  Debit Collection Agent

Salary Banding:  £22,400-£28,140

Location:  Eaves Brook House, Preston

Duration:  Permanent

Hours: 35 hours per week; Fixed Shifts 8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm (Monday to Friday working 1 in 6 weekends Saturday – Sunday 9am-5pm) (12pm-8pm shift workers do not work weekends)

Do you have previous experience in debt collection? Are you are self-motivated and enthusiastic individual ready to take on a new challenge? If so then this is the ideal role for you.

It’s a really exciting time to join Your Housing Group with their forward thinking, innovative approach to remaining agile and responsive during upcoming regulatory changes within the Social Housing sector.  Our fresh approach to changing the way we work has generated a number of exciting opportunities, based at our Shared Service Centre in Preston, Lancashire. 

Please review the attached Role Profile to better understand the role and key responsibilities. 

What are we looking for? We are looking for flexible, dynamic, innovative, forward-thinking and focus driven Debit Collection Agents who are ambitious, resilient with a proven ability to deliver excellent customer service. 

This role is responsible for all aspects of debit collection from beginning to end across a range of tenures, whilst working within a demanding and rewarding customer service environment. The team over a phone based service to our customers through a contact centre based software so excellent telephone skills are essential

Our collection service operates 7 days a week, with Debit Collection Agents working as part of a large team on a fixed rota basis for 35 hours per week.  When scheduled to work at the weekend, you will have 2 days off during the week, so will always be working 35 hours over a 5 day working week. 

How will we prepare you for this exciting new way of working? Prior to fully undertaking the role, the successful applicants will undertake an induction programme, covering crucial areas for success such as negotiation techniques, handling difficult calls and maximising income/debt recovery.

Who are we looking for?  You will be flexible and already have strong administration, organisation and planning skills with an ability to acquire knowledge and grasp new concepts quickly.  Ideally, you will have already worked in a demanding customer service environment and be:-

• A strong communicator with a high level of attention to detail and enjoy working as part of a fast paced team
• A highly skilled negotiator
• Experienced in dealing with difficult customers
• Able to achieve targets and deadlines whilst working  under daily pressure
• Able to demonstrate passion around customer service in order to provide the highest possible service

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,300 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

Closing date:  19 June 2018              

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above. Therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. 

Your Housing Group