Vacancy Details

Role:  Debit Collection Agent – Your Response Ref YHG/TP/64/120

Salary:  £22,400-£28,140 per annum, plus excellent benefits

Location:  Eavesbrook House, Preston

Duration:  Permanent

Hours: 35 hours per week; Fixed Shifts 8am-4pm OR 9am-5pm OR 10am-6pm (Monday to Sunday working only 1 in 3 weekends) OR 12-8pm (Monday to Friday only).

Tier 5R

Do you have previous experience in debt collection? Are you are self-motivated and enthusiastic individual ready to take on a new challenge? If so then this is the ideal role for you……

It’s a really exciting time to join Your Housing Group with their forward thinking, innovative approach to remaining agile and responsive during upcoming regulatory changes within the Social Housing sector.  Our fresh approach to changing the way we work has generated a number of exciting opportunities, based at our Shared Service Centre in Preston, Lancashire. 

Please review the attached Role Profile to better understand the role and key responsibilities. 

What are we looking for? We are looking for flexible, dynamic, innovative, forward-thinking and focus driven Debit Collection Agents who are ambitious, resilient with a proven ability to deliver excellent customer service. 

This role is responsible for all aspects of debit collection – General Needs current and former arrears, Sheltered Housing and Supported Housing arrears, as well as arrears around Market Rented, Leasehold and Shared Ownership properties – so there’s an opportunity to become involved in the arrears recovery process from beginning to end across a range of tenures, whilst working within a demanding and rewarding customer service environment.

Our collection services operate between 7 days a week, with Debit Collection Agents working as part of a small cohesive team, on a fixed rota basis for 35 hours per week.  Dependent upon your shift - 8am-4pm, 9am-5pm or 10am-6pm (working 1 in 3 weekends between 9am-5pm) when you’re scheduled to work at the weekend, you will have 2 days off during the week, so always be working 35 hours over a 5 day working week.  The 12-8pm shift is Monday to Friday only.

How will we prepare you for this exciting new way of working? Prior to fully undertaking the role, the successful applicants will undertake a robust induction programme, covering crucial areas for success such as negotiation techniques, handling difficult calls and maximising income/debt recovery.

Who are we looking for?  You will be flexible and already have strong administration, organisation and planning skills with an ability to acquire knowledge and grasp new concepts quickly.  Ideally, you will have already worked in a demanding customer service environment and be:-

• A strong communicator with a high level of attention to detail and enjoy working as part of a fast paced team
• A highly skilled negotiator
• Experienced in dealing with difficult customers
• Able to achieve targets and deadlines whilst workingunder daily pressure
• Able to demonstrate passion around customer service in order to provide the highest possible service

You may be required to be mobile across the business to cover and support the Field Based Debit Recovery Agents.  

Your Housing Group is one of the UK's largest social housing providers with over 33,000 homes across the North West, Yorkshire and the Midlands. As well as a wide range of homes for social and affordable rent, Your Housing Group also provides homes for sale and shared ownership, as well as Extra Care housing, sheltered and supported accommodation for older people and young adults. Our mission is "transforming your lives and your communities" and we do this by providing the people who live in our communities with a wide range of guidance and support services.

Please quote reference YHG/TP/64/120 on all correspondence.

Please ensure that you have completed your application in full prior to the closing date below. However, in the event of receiving a high number of applications, we reserve the right to close this vacancy early – therefore we encourage applicants to apply as soon as possible.

Closing date:               9^th September 2016 

Your Housing Group