Job Introduction

Job Title:                   Customer Services Officer (Reception and Admin)

Salary:                       £19,838

Contract:                  Permanent

Location:                  Wigan Town Centre

Weekly Hours:       35 hours (Monday to Friday)

So…. What is this role exactly?

This is an exciting opportunity for a Customer Services Officer, providing front of house reception and administrative support.

The role is based at Coops Foyer in Wigan Town Centre and will move over to our new Wigan Foyer, also based in Wigan Town centre when the innovative development is completed in the next 2 years.

Coops Foyer is accredited with the Foyer Federation meaning we take an asset-based approach, called Advantaged Thinking, in all the work we do; encouraging young people experiencing homelessness to aim high, dream big and fulfil their ambitions.

We want to recruit a Customer Services Officer as passionate about this as us.

What will my working week look like? 

This role generally works 9-5, Monday to Friday on scheme at Coops Foyer, though there is some scope for flexibility around our core 8am-8pm hours.

What will I be responsible for doing?

First and foremost, you will you be responsible for delivering that first contact to both our residents and visitors.

One of the great things about this role is being able to bring your own personality. Our young people come from a wide range of backgrounds and we try to mirror that in our staff team.

You will also provide the administrative support to the team, taking a lead on repairs and processing outcomes, data collection and creating purchase orders.

And what would make me stand out from the crowd?

To be a successful as a Customer Services Officer, here at YHG, you will have….

• Have excellent customer service skills
• Be comfortable with a wide variety of computer packages
• Have an eye for detail

Ideally you will be a

• Able to manage your own workload
• Be able to demonstrate an Advantaged Thinking approach to supporting people

This role is really suited to someone who likes interacting with people on a daily basis,

This role also offers genuine progression opportunities, with previous staff progressing onto Project Officer and Accommodation and Support Officer roles. This role would also be an ideal first step for someone wanting to make a career in Supported Housing.

If this sounds like you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

That all sounds great, what’s in it for me?

In return we offer £19,838 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based at Coops Foyer you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Additions

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and therefore as part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.

Closing Date: Wednesday 22^nd February 2023

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group