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Customer Services Officer

Job Introduction

Job Title:                             Administrator

Salary:                                  £17,465

Job Location:                     Warrington

Contract Duration:          Permanent

Hours (weekly):                35 (9-5 Monday-Friday)

Grade:                                  H

Our Vulnerable Tenants Support Scheme (VTSS) provides support to people who live in Warrington by enabling them to maintain their tenancy or assist them if they are at risk of losing their home, working closely with Warrington Borough Council’s commissioned Supported Housing services & Housing plus.

As a Customer Services Officer you will provide an administrative and support service to the team.  Therefore, it’s a given you will have strong administration and organisational skills, be computer literate with knowledge of Microsoft office products.  Your ability to relate well to, and understanding the needs of, vulnerable people from a wide variety of backgrounds is equally essential.

You will have a flexible approach whilst ensuring that the highest standard of service is provided.

As our Customer Services Officer, if you have…

  • good communication / interpersonal skills, with the ability to relate to customers, colleagues and external partners
  • strong admin PC skills (with knowledge of MicroSoft Office)
  • good organisational skills, with the ability to prioritise and manage your own busy workload
  • a flexible approach, with a willingness to adapt to changing priorities and meet deadlines
  • good attention to detail /accuracy

…….then we would love to hear from you!

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

What do we have to offer you? In addition to a great place to work, we offer a competitive salary and numerous benefits with up to 25 days annual leave (increasing with length of service), plus Bank Holidays, a Cashback Health Care Plan, Pension Scheme matched up to 8%, to name just a few!

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.                   

Closing date:       16th June 2021

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.  YHG1

Your Housing Group


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