Job Introduction

Job Title:  Customer Service Assistant –  (Ref: YHG/TP/11849/598)

Salary Banding:  £19,200 - £24,120 per annum

Job Location:  Eaves Brook House, Preston

Contract Duration:  Permanent

Hours (weekly):  35 per week – on a rota basis covering contact centre opening hours; 

Monday to Friday 08:00-22:00, Saturday & Sunday 09:00-17:00 and Bank Holidays 10:00-14:00

Are you seeking an opportunity where you can make a difference to all customers and ‘go that extra mile’?

Are you looking to develop your career within housing?

Your Housing Group has more fanastic opportunities to join us as a Customer Service Assistant, based in Preston.

You will provide a first-class customer service experience ensuring a ‘right first time approach’ to our customers. As a Customer Service Assistant, you will be responsible for logging all inbound and outbound contacts on our management system together with administrative activity, ensuring the correct group procedures, timescale and compliance are followed. You will be responsible for ensuring KPI’s and service levels are implemented throughout the team.

We offer our customers many different ways to connect with our Customer Service Assistant team; from telephone, through to social media so if you are comfortable with multi-channel communication then we want to hear from you.

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,300 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.

As this role allows access to confidential tenancy information, we are unable to accept applications from existing tenants or residents or those who have an association with existing tenants/residents.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.                    

Closing date:  28 August 2018          

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. 

Your Housing Group