Job Introduction

Job Title: Customer Liaison Officer         

Salary Banding: £25,600

Job Location: Regional 

Contract Duration: Permanent

Hours (weekly): 35 (Monday to Friday)

Are you looking for a customer focused role where you can help shape the direction and growth of the business?  Are you looking an organisation that is commercially and customer focused?

Your Housing Group is a next generation housing provider with a portfolio that ranges from social and affordable rents, through to retirement living developments and innovative rental offers operating across the North West, Yorkshire and the Midlands, we are proud to be providing homes which help people step on and off the property ladder at different stages of their lives, we are continuing to evolve and grow and has two exciting opportunities  for Customer Liaison Officer.

Our Customer Liaison Officers are Regional roles, which means your will have a base at home which requires varying periods working on patch and other ad hoc locations, in and around the North West.  Our Head Office is based in Birchwood, Warrington and you may be required to attend training courses and meetings at short notice, therefore, you should live within a reasonable travelling distance.

You will be responsible for all customer liaison functions within Your Hosing Group’s Property Services Team, assisting with the commercially viable delivery of the investment programme.

As Customer Liaison Officer, you’ll have a track record of delivering customer focused services within a property investment environment, alongside demonstrable experience/knowledge of customer management, safeguarding and an understanding of property investment.

If you have…..

• A Level/HNC Level standard (or equivalent) qualifications, and/or have relevant housing/customer qualification or experience
• an understand of compliance, Health & Safety and risk
• previous experience of a Customer Liaison role within a construction environment
• strong communication skills
• the ability to present information clearly and influence key stakeholders

                                                             ……… we’d love to hear from you!

What do we have to offer? We offer a competitive salary along with a great benefits package including Regional working, up to 25 days holiday plus all Bank Holidays, pension (matched up to 8%), Cashback Healthcare Scheme - to name a few!

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

Closing date: 23rd November 2020

We may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Vacancy Details

Job Title: Customer Liaison Officer         

Salary: £25,600

Job Location: Agile/Regional     

Contract Duration: Permanent  

Hours (weekly): 35 hours

Grade: G

We gave two opportunities for a Customer Liaison Officers.

You will be responsible for all customer liaison functions within our Property Services Team, assisting with the commercially viable delivery of the investment programme.

As Customer Liaison Officer, you’ll have a track record of delivering customer focused services within a property investment environment, alongside demonstrable experience/knowledge of customer management, safeguarding and a solid understanding of property investment.

You will be educated to A Level/HNC Level standard (or equivalent), and/or relevant housing/customer qualification or experience.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.   

For internal applicants who are at risk of redundancy, please clearly state this when completing the application questions

Closing Date 23rd November 2020

Your Housing Group